Infuriating and unbelievable the same time…..so they cant speed things up when you ask, when everything is there but now they can by putting this in place. Where are they getting the staff if they cant process normally. Speaking for everyone who has been stressed over receiving their passports over the months and holidays lost or extra paid to move them. I know of the premuim service, this sounds similar. I personally couldn’t do premium with it being a lost renewal.
My recent experience was yet another call yesterday after being advised on Friday to call back wed (couldn’t call today hense yesterday) if i hadnt heard anything. Been sitting in processing since 01/03…..was basically told there’s nothing they could do as if it approved (said maybe a cpl of days) it would go to Central printing which from experience sits there for 1 week (my sons did) before printed, then there’s FedEx to pick up adding more time. We fly next week. He asked 1 question that no one else did to confirm things after numerous phone calls. I begged and pleaded for local printing, trying allsorts but he was having none of it, I would have paid the extra! It resulted in me having a major panic attack…. i thought I was having a heart attack as its never happened before….then last night 7.47pm it got approved and probably sitting in central printing queue now 😭 and wondering whether I’ll get it on time. Doubt it.
Not sure I can face another call at min tbh.
Good luck everyone, hopefully this is a step in the right direction to lesson stresses and anxieties.