This is as far as we’ve got:
Application received 5:41am on 24 February 2022
Identity details received 5:40am on 24 February 2022
Email sent to person confirming your identity 9:30am on 22 February 2022
Ask someone to confirm your identity 6:39am on 22 February 2022
Application submitted 6:39am on 22 February 2022
They’ve had identity documents since 14 March according to Royal Mail but we keep getting emails asking us to send our documents. There was no rush about our passports but we are getting anxious about the delay in finding our documents, especially as the last email said if they don’t get them in a couple of weeks our applications will be cancelled with no refund.
The last time we went through this process was 2019 and it took 3 weeks including sending documents from Australia to the UK and then the passport being sent here!