Reply To: New Passport Upgrade Service!

Home Forums General Passport Application Discussion New Passport Upgrade Service! Reply To: New Passport Upgrade Service!

#17383
joesteinberg90
Participant

Been to the London office this morning as my flight is on Thursday. Got there at 7.45 and queued for 2 hours and 40 minutes. Most people in the queue also had no appointment and were in a similar boat.

I got to the front of the queue just to be told that my application is in Peterborough and they can’t do anything except ask the Peterborough office to give me a call back, and it’s not guaranteed.

This is 12 weeks since my application now, and with less than two days to my flight. And it’s still a “we’re sorry this has happened to you but we can’t help”.

I asked what would happen if they try at the Peterborough office and they just said “we don’t recommend it but we can’t stop you”, so I’m on my way there now.

It’s a full day of train journeys and queueing just to be told “wait for a call” again.