Hi any suggestions please let me know:
My sons passport renewal went in on 4th May was updated on 15th with identity details received.
It’s been there ever since then we try calling but the automated line said wait until July 1st we have tried everyday since then same message wait 10 weeks it’s 9 weeks today. we need to get visa application sorted by 15th otherwise it’s going to be cancel our holiday.
tried emailing all I get back is call the same number and request an upgrade which is the same automated number with same response.
They confirmed application received on 4th May, and also said all applications are dealt with in the 10 week service we used (next Wednesday is 10 weeks) if they approve it next Wednesday how long to have it in our hands, it’s not easy to arrange pick up as for what ever reason it’s gone to Durham office we are in Dorset why it never went to London or Newport I don’t know.
