The issue is, the 1st point of contact with the HMPO is via a subcontracted company called Teleperformance be it by phone or SMS or eMail. As nice and well intentioned as the indivduals are they are reading from a script and/or working with a system they can’t override. Their training simply does not extend to dealing with overseas applicants and its a complete crapshoot what they tell you you need to somehow bounce past this. I was told when I rang in, that I should have not sent my old passport in when I have a screenshot when applied to do precisely that.
I would drop an email to the expedited email address and/or ring 01633745738 (this bypassess Teleperformance and get you to the HMPO) and explain your situation, you have hit the magic 10 week mark – they are duty bound to expedite you.
