@GeorginaSJS my passport was delivered on 7th July and it is still not showing on the HM Passport system, I haven’t had any update that from their side that they have it (even though I know it is there).
Every time I speak to them via email, phone or twitter they say that it can take 2 – 3 weeks to even get the passport on the system. That means that for 2 – 3 weeks our old passports are sat in their offices doing nothing whilst we are anxiously waiting.
I understand the COVID restrictions and social distancing, but I am a secondary teacher still teaching classes of 15 Year 10 students facing risks. I think the least they could do would be to bring in temporary staff to help clear the backlog of passport applications.