My husband called to make a complaint yesterday and spoke to a very rude member of staff who said that he couldn’t complain because “nowhere on the application did it say a timescale” even though my husband said he wanted to complain in general about the lack of information.
He mentioned that applications from abroad are slower, which is the first we’d heard of that and he couldn’t tell us why. We asked if we could add travel dates and he said it wouldn’t make a difference.
The only positive thing was that he said the application had been assigned to a team yesterday (it’s been “processing” since 15th June) and is now in a queue. He also mentioned that the three week average time normally starts from the point it is assigned to someone so we could still be weeks away.