Newport are infinitely slower than Peterborough.
A couple of things two weeks before travel is one of the triggers but you also need the application to be on the system for 4 weeks since applying.
We are 9 days from travel one went to Peterborough and was delivered today the other Newport is “being processed” can’t get an escalation until Thursday because we didn’t apply until July 9th.
Personally think the holiday is now off because a) we applied too late b) Newport office is extremely extremely slow and is performing very badly compared with Peterborough.
We are so absolutely anxious beyond belief but the passport office help desk couldn’t care less. (Rant over).