I applied for an adult renewal with a name change, which I received today. I had previously got in touch with customer services to request a faster renewal for ID purposes but I don’t think that actually got processed. I received the passport today because TNT has ‘tried’ to deliver on Friday but apparently we weren’t in (we definitely were!). I haven’t received my old passport or my marriage certificate even though I paid extra for the recorded return delivery.
Passport printed and sent 10:48am on 5 August 2020
Application approved 9:25am on 4 August 2020
Documents received 10:01am on 30 July 2020
Application received 6:44pm on 22 July 2020
Application submitted 6:43pm on 22 July 2020