Application sent from Australia 15th June
Documents signed for at Liverpool office 19th June
Passport printed and sent 2:25pm on 5 August 2020
Application approved 2:16pm on 4 August 2020
Application being processed 9:19am on 14 July 2020
Documents received 4:16pm on 13 July 2020
Application received 7:12am on 15 June 2020
Application submitted 7:11am on 15 June 2020
Not received in Australia as yet.
Also contacted them on twitter DM twice which seemed to get things moving.