My saga is finally over, timelines below. Mine was an Adult Renewal from abroad, the USA in my case. I chased a bunch of times but they never thought my desperate pleas to escalate it, with my passport being only proof of legal immigration, was important enough.
Passport delivered 18 August 2020
Passport printed and sent 13 August 2020
Application approved 12 August 2020
Application being processed 27 July 2020
Documents received (according to them) 22 July 2020
Documents received (according to courier) 3 July 2020
Application received 30 June 2020
Application submitted 30 June 2020
Good luck everyone!