Hi,
We are travelling on Saturday 28th August early am. Realised with the three month rule my husbands passport would not qualify for Spain.
I thought you may like to know what can be achieved if you beg, phone and email. Durham office are brilliant and have pulled out all the stops to do this:
Passport application received 10:40 Wednesday 18th August
Royal Mail delivered old passport 08:00 19th August did not go into system until:
Old passport ‘received’ Tuesday 24th August
Passport approved Tuesday 24th August
Passport printed and despatched Tuesday 24th August
Passport received via TNT 09:30 Wednesday 25th August so less than 7 days start to finish!!
I did phone, wait time about an hour to speak to someone, a couple of times and emailed with information.They can only mark on the application the date of travel and when it gets into the processing stage they can see the note on file and try to help.Which they clearly did here. This was a straight forward renewal with a digital upload photo.
So delighted, brilliant Durham !