Hi Caroline
Have you tried asking if the application can be cancelled and application reported as lost so you can use the 1 week fast track? 1 week.faat track is available for lost and stolen passports so I see no reason why this can’t be done, you may just have to pay again and lose your original payment for the renewal. That’s my next plan of action, I plan to ask them tomorrow when I call again. I submitted mine on 30th August so will keep you updated on mine.