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@Sussexplum. If you have provided proof of travel the office should call me 72 hours before latest (Upgrade team). Worst case go 48 hours before travel to any passport office. You can take the risk to come earlier, but a lady in the queue this morning was denied entry in the London office twice. She got lucky today. This being said I heard someone only leaving coming Wednesday and he was allowed entry…So if travel less than 48 hours it is a little of a gamble. I think you don’t need to account for a Sunday. So if travelling on Monday 48 hours would probably be Friday…. Hope this helps.
So we did eventually get both our passports after the 10 week 2nd being delivered today…
Upsidedown gave some great advice here we emailed expedite email and listed our experience from application to the week 10 status less than 6 hours later approved. this was after been told the passport was unable to be found. Ignore the gibberish they give you and keep hammering
My story is all too common. Knew I’d be travelling in the summer and had lost my passport in a house move. I also have an Irish passport.
Applied online on 7th April.
Still do not have my new passport 14 weeks later and they’ve held my Irish passport hostage for 12 weeks.
All that’s showing on the tracking site is additional docs received on 20th April.I emailed my MP over a month ago as I was due to travel to France last Tuesday and then emailed the expedited service team who said I was being passed to the upgrade team who would be working to my date of travel. That date came and went and still no passport.
I’ve lost thousands from work I haven’t been able to do abroad am due to travel again in a month and my biggest beef is that no-one can tell me what’s going on! Also my concern is that they’ve lost my Irish passport. You can to request a callback and it’s the same old. Someone calls back a few days later and checks the system which is the same as what you can see on the tracking.
It’s an absolute disgrace from the only gov dept that makes a profit!
That’s even worse to be told they’ve been approved only to be to they’re waiting to be checked again. What a shambles.
That’s good news – did you have travel already booked? I’m waiting to hear from Upgrade Team but currently got no travel booked so that might go against me.
Application submitted 4th May.
Docs received 16th May.
We travel 9th August.A colleague I’m sat next to sent his passport off on Tuesday this week, docs received day after. He’s just had a message saying your passport is ready for printing.
Fuming, I rang them up and queried it. Mines being held up because the “digital system” when I submitted mine was overloaded so was transfered to a manual application.
Doesn’t help my situation. Still angry and stressed!
Just out of interest. We’re due to fly 9th August Tuesday 6.50am. I will request to be expidited when we’re 2 weeks away, but when should I start going to Newport knocking their door.?I’m assuming Saturday as that’s technically 48 hours hmpo time?
Thanks.
Currently sat at 13.5 weeks and noone has even looked at my application. Called and called, emailed and emailed (noone repsonded!) MP office helped a bit and apparently been escalated as of last week but still not update. Now sat waiting on a call back for upgrade team because it’s 2 weeks before fly and now been told will take up to 72 hours to call back (11 days before fly)
Has anyone had any experience with just turning up to an office to get it sorted/printed? I will wait all day if I have to.
My passport in Liverpool but our closest office is Peterborough which is doable at a 1.5 hour drive one way.I’m on 10 weeks now and sue to travel in 3 weeks, so can’t upgrade for another week, but they’ve said that the upgrade doesn’t mean you will get the passport for definite. Was just wondering, I’ve heard of people going to the passport office and waiting, but can you just turn up and they will eventually see to you, and which passport office do you go to. Thanx
I’m on 12 weeks since they have received my application at the Durham office 3 weeks till holidays from work are due to begin – looking to travel from the 9th August (nothing booked as yet though as advised not to book anything until passport arrived around 10 weeks time , but this was 17 weeks before the holiday was due to start) mines still not been examined yet – despite them telling me twice now its been examined and checked ad waiting for printing, ive filled in numerous enquiry forms and complaints forms – used the webchat facility and the advice probably on a daily basis for last week, and all give me contradicting information just to fob me off and get me off the phone ive involved the local MP (which was useless as nothing heard back from them). ive had a call back this morning to say its still waiting to be examined DESPITE HAVING A CONVERSTAION WITH SOMEONE YESTERDAY SAYING ITS CHECKED AND WAITING TO BE PRINTED AND NO NEED FOR INTERVIEW NOW DUE TO TIME SCALE AND DELAYS none of them can seem to see what the hold up is either (just in case i didnt already know this) but if i email the expedited service email address through the GOV.UK website and expedite it ill receive it in 8 days (nonsense i think but yet another way to get me off the phone) ive already filled out the expedite email on 7th july and received the standard auto reply back from it – then when i rang the other day and they said waiting to be printed i was pleased to say the least – however its just all lies form them at every turn, i cant turn up at office as i have no flight booked due to being told not to book till it arrives so in a bit of a catch 22 situation, i am beyond furious as all this time and no further forward than the day it was received. ill be on to advice line again today no doubt, ive even said ill collect it numerous times to save more delays getting is posted but prettu sure holiday this year is a no go
@screamer I got a call back yesterday at 5pm, double checked I was past 10 weeks and with less than 2 weeks to travel, then put me on hold to pass me to the upgrade team, on hold for 51 mins then the call just cut off.
I then called 0300 330 0901 again which only got me put me back on the call back list. That call was returned at 2pm today. This call started the urgent upgrade request and instructed me to email escalatedservice@hmpo.gov.uk with relevant details and flight booking evidence attached.
Call back done after a hour on hold and email with proof sent along with preference of collection at the office a d further instructions from me. Yes there is no guarantee Unfortunately. I originally sent my application on 27th February and that was stated in the email. So will see if it gets noticed
Hi guys hope your well! I think we’re all on the boat with waiting for our passports! Such a stressful time! Especially when we have holidays booked! I applied for my kids first ever passport two weeks ago. They needed birth certificate but the guy on the fone said to send it to Durham then I got a txt to say send them to glasgow! Such a nightmare! Does anyone have the number for the MP for Manchester area. So I can contact them. I don’t want to wait 10 weeks!
“Does anyone have the number for the MP for Manchester area. So I can contact them. I don’t want to wait 10 weeks!”
Your MP’s contact details are a matter of public record, you will need to go onto the Westminster website and input your thier name and the details will pop up.
We all don’t want to wait 10 weeks, I’m 5 weeks in and counting – its doubful your application will get expedited unless you hit the 6 week mark and can prove you have travel booked. However, from this website it looks like the corner has been turned and hopefully those waiting will have that little blue book in hand shortly.
“What do you mean by this website? Are people starting to get their passport more sooner now?”
Yes. Look at/click the Expierance and latest Waiting Times tabs.
That said you may still have little way to go yet as the average time for a childs 1st passport is currently at 45 days according to this site.
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