Hi, How Can We Help You?

83 days and counting…

83 days and counting…

This topic has 1 reply, 2 voices, and was last updated 2 years, 5 months ago by Eagles6.

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June 13, 2022 at 6:37 pm #17346

UsainHolt
Participant

Hi there.

Application history
StatusDate
Application being processed 9:57am on 21 April 2022
Documents received 6:21pm on 25 March 2022
Application received 1:02pm on 22 March 2022
Application submitted 1:02pm on 22 March 2022

We travel on the 26th June and I cannot get through to the ‘Upgrade Team.

We’ve has several “Urgent” callbacks that don’t materialise, I’ve been given the Escalation email, I’ve included HMPO CEO in that email, I’ve emailed my MP and drank a lot.

Currently on hold to the upgrade team…1 hour 24 and counting…

Anyone have any suggestions at all?

June 13, 2022 at 9:25 pm #17352

Eagles6
Participant

I was like this. Keep ringing advice line, press 8 then 3, tell them its making you ill/anxious and ask to speak to a manager. Ask for an urgent call back. I received one same day and had passport within a week
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