9 days before our flight

I’d try going to the office 48 hours before if you can as you have nothing to lose and there are a lot of people successful in doing this. My timeline for 2 first child passports was sent 5th May, went to documents received on the 13th. One application was approved 4th June the other 6th. Received both passports 4 days after approval. Hopefully yours won’t be much longer

I am due to fly on the 25th so i feel your frustration, i emailed upgrade team on Saturday just gone as that was exactly 2 weeks b4. I am told they are getting them through but some are up to the last min!

Still awaiting call, so stressful

My sent my application off on the 26th march so from the beginning it had now been over 10 weeks. There was a delay as the online system so not registering that i had submitted counter signature checks (this is a renewal for my daughter) i kept getting told that it was just because the system needed to update. After 4 weeks i was then told that i would need to send them in paperform. They recieved these 12th may then changed to processing 16th may, the delay was due to a fault on there system and if someone had of told me to the send paper version 4 weeks b4 then i would have done so. The process team call d me last week and told me that i could email the upgrade team and gave me the address. I emailed Saturday and had the auto reply. Iv phone since and been told they are going through them in flight date order, that someone will contact but is a waiting game. Im told the application is with durham

I am in a similar boat. My flight is on 25th. It’s been over 6 weeks now but I’m still sitting in “documents received”.
I’ve been told I can’t upgrade yet because my document and application haven’t been scanned into their system yet and they can’t give me any indication of when that will be.
Been waiting on an ‘urgent’ call back since yesterday morning.
Feel helpless just now because I can’t upgrade but I assume I also won’t be able to go into my local office if my documents aren’t scanned on the system yet.

They told me to send my old passport to Newport though I live in Scotland. Should I contact Newport or Glasgow?
Though I’ve read it may have moved and no longer be in Newport.
I’ll hopefully speak to the advice line again today and they can tell me where it is

Thank you amylousie22 fingers crossed!

The stressfull part is waiting for the call back from the upgrade team, i sent the email saturday exactly 14days b4 flight. I haven’t heard anything and when i have called advise line they just keep saying that i will get a call and only thing i can do is wait