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This whole thing is a nightmare, there are going to be loads of people now not getting their holidays and loosing thousands of pounds. It is so frustrating. No rhyme nor reason. My friends daughters went to Durham same time as me, we are going on holiday together with our families. She is still stuck in processing. Mine went to Peterbourgh, I am stuck in processing too! Agh!!!!
Hi @Lynn1978 What date did you start your application?
Children passport renewal:
Passport arrived: 5:50pm on 24 June 2020
Passport printed and sent 1:57pm on 23 June 2020
Application approved 1:24pm on 22 June 2020
Application being processed 10:49am on 16 June 2020
Documents received 4:30pm on 10 June 2020
Documents sent 1:30 on 5 June 2020
Application received 4:14pm on 4 June 2020
Identity details received 4:14pm on 4 June 2020
Email sent to person confirming your identity 4:07pm on 4 June 2020
Ask someone to confirm your identity 4:01pm on 4 June 2020
Application submitted 4:01pm on 4 June 2020Still no updates for my daughters first passport. I’ll be extremely unhappy if we cant go on holiday next month
Application history
New photo received 1:30pm on 12 June 2020
Photo rejected 9:40am on 12 June 2020
Application being processed 3:08pm on 18 March 2020
Documents received 11:44am on 18 March 2020
Application received 9:22am on 14 March 2020
Identity details received 9:22am on 14 March 2020
Email sent to person confirming your identity 9:13am on 14 March 2020
Ask someone to confirm your identity 9:08am on 14 March 2020
Application submitted 9:08am on 14 March 2020@jamouse did the online passport checker not approve the picture originally? 3 months to tell you that I would be livid
Yeah it had a tick next to it! but in the small print it does say thats not a guarentee of the photo being acceptable its just a guide!
Yeah its beyond a joke. If i cant get it in time for my holiday next month i’ll be writing to my MP. Some people are getting new passports in a week!
Was going to say that get the MP involved one thing the government departments don’t like is a MP enquiry letter
Hi Yasmine,
Thanks a lot for your reply! Great to hear it’s the same email then. Fingers crossed I also get a text soon confirming docs arrival. Good luck!
Well you probably couldn’t make this up!
Got a text at 12.15 today to say passport finally approved. 5 minutes later an email from you to say holiday cancelled.@9844sarah
Our holiday got cancelled but rebooked for same dates and got an extra day, private transfer, in flight meals and £150 refund still hopefully going end july
First adult passport
Application submitted – 07/04/20
Application received – 07/04/20
Application processing – 22/04/20
Application approved – 22/06/20
Passport printed and sent – 23/06/20
Passport received – 25/06/20Overall 11 weeks and 2 days.
Child online renewal sent to Peterborough 3rd April. Chased on Twitter to no avail. Finally received ( after a little press intervention- thank you Mr Calder) on June 24th. Completely unnecessary delay considering others are receiving their within 2 weeks. No information and no transparency. The system seems to be a shambles – I was asked to pay extra money and after finding someone to take the money ( not easy because those working from home couldn’t do this) I was then phoned the next day and asked to pay again??!! Glad it’s all over……82 days 😕
Just spoke to a mate who is a lawyer the passport office has applied English law for parental responsibility and they should have applied Scots law so the need for me to provide a letter from the mother and a birth certificate is erroneous and misguided!
Need to phone them again to point this out.
Under Scots law a father has parental responsibility if named on the birth certificate which they admit they still have since 2015!
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