Applications whilst locked down

[M_Lo]

I thought I’d contribute as I had a major panic over my wife and daughter’s passports required for travel on 1st August but thankfully they were turned around fairly quickly:

Adult renewal (name change since marriage – marriage certificate etc required to be sent)
Passport printed and sent 8:32am on 30 June 2020
Application approved 11:44am on 26 June 2020
Application being processed 11:30am on 3 June 2020
Documents received 9:23am on 2 June 2020
Application received 10:07am on 22 May 2020
Application submitted 10:07am on 22 May 2020

First Child Passport
Passport printed and sent 2:50pm on 2 July 2020
Application approved 11:22am on 1 July 2020
Application being processed 11:07am on 15 June 2020
Documents received 11:16am on 12 June 2020
Application received 1:10pm on 9 June 2020
Identity details received 1:10pm on 9 June 2020
Email sent to person confirming your identity 6:31am on 9 June 2020
Ask someone to confirm your identity 9:51pm on 8 June 2020
Application submitted 9:51pm on 8 June 2020

[mills705]

My application was done online and approved last Wednesday the 1st July.

The new passport was printed and sent at 8pm that night.

Today the 6th July I am still waiting for the new one to show up. Is this normal? Or should I being to worry its got lost in the post?

Do we get any tracking information at all?

[jamgil]

Just received my new passport today, processed in Peterborough. I got the new blue passport.

Application history (adult renewal)

Passport arrived 6 July 2020
Passport printed and sent 9:33am on 2 July 2020
Application approved 3:20pm on 30 June 2020
Documents received 8:38am on 30 June 2020
Application received 5:45pm on 18 June 2020
Application submitted 5:45pm on 18 June 2020

[smilelyns]

Hello, update for child renewal applied online….

Passport printed and sent 9:20am on 3 July 2020
Application approved 10:32am on 2 July 2020
Application being processed 10:13am on 25 June 2020
Documents received 7:45am on 22 June 2020
Documents sent on 13th and signed for at 6.59am on 15th June (took 7 days to be logged on system)
Application received 4:38pm on 12 June 2020
Identity details received 4:37pm on 12 June 2020
Email sent to person confirming your identity 1:00pm on 12 June 2020
Ask someone to confirm your identity 12:45pm on 12 June 2020
Application submitted 12:45pm on 12 June 2020

Documents sent to Peterborough. I am yet to receive the passport but have missed something from Royal Mail today, was unsure if they are still using TNT or now using Royal mail?

Good luck everyone

[Pipine]

Still waiting for a child renewal submitted online 21st May.

Application submitted – 21st May
ID details received – 29th May
Application details received – 29th May
Documents received – 5th June
Application being processed – 10th June

We travel on the 31st July. I was sure it would be done by now looking at all the responses here.. anyone else been waiting this long?

[greenboy990]

Finally got delivered by TNT on Tuesday 7/07/2020.Not the best courier company.
Adult Renewal.
Passport printed and sent 6:13pm on 30 June 2020
Application approved 12:04pm on 30 June 2020
New photo received 11:38am on 30 June 2020
Photo rejected 9:39am on 30 June 2020
Documents received 10:21am on 29 June 2020
Application received 4:42pm on 17 June 2020
Application submitted 4:42pm on 17 June 2020
Good Turn around by the Peterboruogh Office.Passport is new blue one

[yardo20]

so it took a week to arrive? wow that’s quite lengthy.. were you able to track it?

[nwc123]

I spoke to the passport office yesterday who said I should receive a tracking email any day. Mine was printed/posted on Saturday.

[anxiously waiting]

Finally approved! 🙂
Passport printed and sent 11:06am on 7 July 2020
Application approved 1:12pm on 6 July 2020
Application being processed 12:56pm on 12 May 2020
Documents received 7:42am on 5 May 2020
Application submitted 6:59am on 19 March 2020

[toadfish]

Applied a month ago for two child renewals.

One was was approved very fast – (Peterborough):

Passport printed and sent 11:47am on 22 June 2020
Application approved 10:11am on 22 June 2020
Application being processed 9:46am on 17 June 2020
Documents received 7:27pm on 11 June 2020
Application received 3:06pm on 6 June 2020
Identity details received 3:06pm on 6 June 2020
Email sent to person confirming your identity 12:58pm on 6 June 2020
Ask someone to confirm your identity 12:56pm on 6 June 2020
Application submitted 12:56pm on 6 June 2020

I am still waiting on the second one (Durham). Was submitted at exactly the same time and was marked as being processed since 12th June.

[smilelyns]

Hello, update for child renewal applied online….

Passport received 7th July 2020.
Passport printed and sent 9:20am on 3 July 2020
Application approved 10:32am on 2 July 2020
Application being processed 10:13am on 25 June 2020
Documents received 7:45am on 22 June 2020
Documents sent on 13th and signed for at 6.59am on 15th June (took 7 days to be logged on system)
Application received 4:38pm on 12 June 2020
Identity details received 4:37pm on 12 June 2020
Email sent to person confirming your identity 1:00pm on 12 June 2020
Ask someone to confirm your identity 12:45pm on 12 June 2020
Application submitted 12:45pm on 12 June 2020

So from applying to receiving was a total of 25 days.

Good luck all.

[wittcomb]

Finally got ours approved what a ride, we fly Monday so has been a massive panic, genuinely think if your not flying with in 2 weeks they don’t really care. I had the local MP involved didnt make a blind bit of difference, best way was to get the twitter team onboard they seemed to make things move more, ive rang them, emailed them, MP has rang and emailed been horrendous. Eventually twitter team asked me to prove flights which were booked last year. Chased again today and the actual examiner rang me and told me she was going to approve now and get sent out, with in 10 minutes it was done she even sent it track and trace and emailed me the reference separately, it’s usually TNT so this was relief also. They did have my travel date as the 21/07 despite me telling them twice it was the 13/07. Good luck everyone its a lottery no real order to how they are being processed and this was Glasgow office.

Application history

Passport printed and sent1:37pm on 7 July 2020

Application approved12:54pm on 7 July 2020

Application being processed9:23am on 12 June 2020

Documents received8:14am on 11 June 2020

Application received9:41am on 3 June 2020

Identity details received9:41am on 3 June 2020

Email sent to person confirming your identity9:34am on 3 June 2020

Ask someone to confirm your identity8:08am on 3 June 2020

Application submitted8:08am on 3 June 2020

[Debsyh]

Finally received child renewal. We made three applications on the same day. All sent to Glasgow, two received within two weeks, this one we have emailed, contacted on Twitter, contacted our MP and contacted the complaints team – this seemed to be most effective. We were due to fly in the 17th. Ironically, the day they approved it TUI cancelled our flight.
Passport printed and sent 1:38pm on 3 July 2020
Application approved 8:55pm on 1 July 2020
Application being processed 10:07am on 5 June 2020
Documents received 8:23am on 3 June 2020
Application received 11:53am on 24 May 2020
Application submitted 11:53am on 24 May 2020

[Pipine]

@debsyh that’s a similar timeline to ours except we’ve been in processing since 10th June and no progress since. I’ve emailed my MP and if that doesn’t help I’ll phone complaints until they sort it out.

[Debsyh]

@Pipine I would ring the complaints line. The guy there was really helpful and gave me his number to ring back if nothing happened.

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