Applications whilst locked down

[emma123]

Yes the 13th July I sent them. I haven’t received any text or email yet. And the holiday was booked last year for may 2020 but we couldn’t go because of coronavirus so we moved the dates to August so if you look at my booking now it looks like i booked it in may as that’s when it got changed.

[Newgirl]

I have now spoken to customer services, DM’d the Twitter account, emailed the Liverpool HMPO office with my travel docs to show I booked before Lockdown and also emailed my MP who has emailed the Home Office on my behalf. Everyone has told me they have escalated the case but nothing has happened as yet and no-one can promise me anything either.

It’s so frustrating when others have had their renewals go through quickly with no need for chasing yet they can’t push mine through! 7 days to go before we fly… Even if it does get approved and posted tomorrow or Friday it may not get to us on time… My little girl is going to be devastated!

[rue]

I received mine on the 13th July and this was my timeline from the passport tracker on https://www.gov.uk/track-passport-application.

Application history
Passport printed and sent 1:28pm on 9 July 2020
Application approved 9:24am on 8 July 2020
Documents received 3:06pm on 7 July 2020
Application received 5:13pm on 24 June 2020
Application submitted 5:13pm on 24 June 2020

I did my renewal application through the post office to guarantee my picture would be accepted. It was super easy. They do the application for you and send your documents as well.

[GeorginaSJS]

Update on my application. Posted on the 6th of July (paper form via post office) got a text this morning saying they’ve received it. So from reading others looks like it’s taking them about 10 days to get it on the system. (Peterborough)

[Mattw11]

My Passport should be arriving today via TNT, I received a text from them this morning at 8am.

I have to say my experience has been really good, from submitting my online application to (Hopefully) receiving it today, it has only taken 10 days. I was expecting it to take 3 months!!

[GeorginaSJS]

Does anyone know if you get a text per application or just one for all? As I made two applications for my children and just received one text?

[Newgirl]

@GeorginaSJS you should be able to go online and track both your applications there with your reference number

[jamesd1974]

Well now have all my passports so very happy
A1 to the passport office

[nk8366]

Great news James! Thank you again for your helpful advice 🙂
I am still waiting for the call from the specialist team to expedite my application but being on this forum has assuaged some of my worries, as I could get some sense of the process.
All the best to you and your family!

[AlphaOrion]

I received mine today, the 16th of July. My application was pretty quick and I didn’t do anything special like phoning the complaints line as others have done, hopefully this means that wait times are back to normal now. I did the entire application on line, so maybe that’s the quickest way?

Application History
Passport printed and sent on 14 July 2020
Application approved on 13 July 2020
Application being processed on 26 June 2020
Identity details received on 25 June 2020
Email sent to person confirming your identity on 24 June 2020
Ask someone to confirm your identity on 24 June 2020
Application submitted on 24 June 2020

[leanne11]

Child renewal (Peterborough)

Passport printed and sent: 1:04pm on 6 July Application approved: 8:00pm on 3 July Application being processed: 1:51pm on 2 July Documents received: 3:30pm on 30 June Application received: 5:53pm on 18 June Identity details received: 5:53pm on 18 June Email sent to person confirming your identity: 8:43am on 18 June
Email sent to person confirming your identity: 12:44pm on 15 June
Ask someone to confirm your identity: 10:11am on 15 June
Application submitted: 10:11am on 15 June

First child (Durham)

Application approved: 3:37pm on 16 July Application being processed: 1:26pm on 1 July Documents received: 10:35am on 1 July Application received: 5:48pm on 18 June Identity details received: 5:48pm on 18 June Email sent to person confirming your identity: 8:45am on 18 June
Email sent to person confirming your identity: 12:40pm on 15 June
Ask someone to confirm your identity: 9:39am on 15 June
Application submitted: 9:39am on 15 June

[toblerone388]

Passport printed and sent 7:26am on 14 July 2020
Application approved 9:23pm on 10 July 2020
Application being processed 12:10pm on 30 June 2020
Documents received 3:09pm on 26 June 2020
Application received 8:52am on 16 June 2020
Identity details received 8:52am on 16 June 2020
Email sent to person confirming your identity 7:38pm on 15 June 2020
Ask someone to confirm your identity 7:32pm on 15 June 2020
Application submitted 7:32pm on 15 June 2020

Passport arrived on 16 th of July

We emailed our MP as well as phoning and contacting the HM passport Twitter team

[howardh]

Did you receive any tracking info from TNT? My passport was printed yesterday so I am hoping it will be here tomorrow as our flight is on Sunday! I haven’t heard anything from TNT yet though.

[leanne11]

I didn’t recieve any tracking info from TNT. The new passport was posted through the letterbox on 8th july 2 days after I recieved the email to say it had been sent by secure delivery. Fingers crossed you recieve yours tomorrow.

[cesrabbit]

Hi. My email said passport posted 13th July but still not received it! Old passport came back today though. Do people normally receive their old passports before new one? Slight panic as away on 10th August.

[Author]

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