Applications whilst locked down

[Maydogg]

Hi all,

As an avid reader of this forum throughout my wait for a passport I thought it only fair to add my experience and timeline below. My application was a renewal but registered as a lost passport as I could not locate it at time of renewal. I have highlighted the steps I took outside HMPO’s usual process in bold.

Received from TNT 12:53pm on 18 August 2020
Passport printed and sent 10:53am on 14 August 2020
Application approved 9:26am on 13 August 2020
Evidence of travel requested & sent on 12 August 2020
Call to HMPO to escalate to urgent on 12 August 2020
Call to HMPO in an attempt to escalate 10 August 2020
Response from HMPO on Twitter on 24 July 2020
Message sent to HMPO on Twitter on 22 July 2020
Application being processed 1:11pm on 21 July 2020
Identity details received 9:07am on 16 July 2020
Email sent to person confirming your identity 5:10pm on 15 July 2020
Ask someone to confirm your identity 5:04pm on 15 July 2020
Application submitted 5:04pm on 15 July 2020

We are due to travel on 25/08/2020 so received with less than a week to go.

The urgent escalation service offered by HMPO worked very well. You can ring them the day before the 4 week period is up and they will action it. 2 weeks prior to travel without the 4 week period being up wasn’t enough as I was told on my call to HMPO on 10 August 2020.

As people have stated previously to track your passport with TNT use your postcode (with the space) and the PAN number is your application reference WITHOUT any numbers or spaces. Entering those two pieces of information will show you the package details, click that and it will show you your delivery date but not much else until it has been delivered.

If anyone has any questions I will be happy to answer them. I know how much of a stressful time this can be, especially with the added potential for quarantine upon our return!

• This reply was modified 4 years, 3 months ago by Maydogg.
• This reply was modified 4 years, 3 months ago by Maydogg.
• This reply was modified 4 years, 3 months ago by Maydogg.
• This reply was modified 4 years, 3 months ago by Maydogg.

[KCBK]

My saga is finally over, timelines below. Mine was an Adult Renewal from abroad, the USA in my case. I chased a bunch of times but they never thought my desperate pleas to escalate it, with my passport being only proof of legal immigration, was important enough.

Passport delivered 18 August 2020
Passport printed and sent 13 August 2020
Application approved 12 August 2020
Application being processed 27 July 2020
Documents received (according to them) 22 July 2020
Documents received (according to courier) 3 July 2020
Application received 30 June 2020
Application submitted 30 June 2020

Good luck everyone!

[florida]

I’m renewing my 2 kids passports from the USA. Still nothing as of today.

Application being processed 4:53pm on 6 August 2020
Documents received 11:42am on 6 August 2020
Application received 12:25pm on 10 July 2020
Identity details received 12:24pm on 10 July 2020
Email sent to person confirming your identity 11:53pm on 9 July 2020
Email sent to person confirming your identity 12:10am on 9 July 2020
Email sent to person confirming your identity 11:46pm on 7 July 2020
Ask someone to confirm your identity 10:11pm on 7 July 2020
Application submitted 10:11pm on 7 July 2020

[robato]

Child renewal from UK, no urgent need for travel, just it was expiring soon. TNT tracking shows expected delivery by 14 Sept, so 2 weeks from submitting online. Will update if any delays:

Passport printed and sent 3:55pm on 10 September 2020
Application approved 8:40pm on 9 September 2020
Application being processed 12:29pm on 8 September 2020
Documents received 8:25pm on 3 September 2020
Application received 6:12pm on 31 August 2020
Identity details received 6:12pm on 31 August 2020
Email sent to person confirming your identity 5:15pm on 31 August 2020
Ask someone to confirm your identity 5:10pm on 31 August 2020
Application submitted 5:10pm on 31 August 2020

• This reply was modified 4 years, 2 months ago by robato. Reason: Formatting

[robato]

TNT tracking using the passport application number (exclude PEX and spaces):
https://delivery.tnt.com/tracking

Scans:
10/09/2020 21:22:16 – Hub Unitised
14/09/2020 06:28:13 – Driver Collection
14/09/2020 12:24:39 – Driver Delivery

Still waiting for supporting documents.

[horseman435]

Long time coming! First passport from overseas. They didn’t ask for an interview, but obviously took a while doing the checks.

Passport printed and sent 12:13pm on 30 September 2020
Application approved 2:35pm on 29 September 2020
Application being processed 7:09pm on 21 July 2020
Documents received 3:15pm on 21 July 2020
Application received 2:07pm on 1 June 2020
Identity details received 2:06pm on 1 June 2020
Email sent to person confirming your identity 1:48pm on 1 June 2020
Ask someone to confirm your identity 1:26pm on 1 June 2020
Application submitted 1:26pm on 1 June 2020

[Grantham Traveller]

Many months ago I posted about my grandson’s suspended first-time passport application from Vietnam. He was born in Hanoi in December 2019. The application was made by my son in January. Both parents are 100% British born but work in Vietnam. The application was suspended by the PO in March 2020 by cancelling the online interview. In late June my son wrote to our local MP about the delay and total silence. He also wrote to ask for his son’s birth certificate to be returned. The birth certificate was returned but with no further information. The interview was then suddenly arranged for 22 September and conducted online from a Passport Officer’s home address (the PO having finally got their acts together with the software). The passport was printed on 24 September and a day or two later the MP wrote to my son to say that had happened – the PO told my son nothing. By using Twitter messaging I managed to get the DHL tracking number out of the PO which had also not been supplied to my son. The passport arrived at Hanoi on 1 October and was collected by my son today (2 October). We have no idea whether the MP’s intervention made all the difference, but it is interesting the PO kept him up to speed but not us.

Application time: 8.5 MONTHS

Delay time: 7 MONTHS

The passport is a blue Brexit one, and of course has a picture of a one-month-old child in a passport for a ten-month-old.

[Kinnes]

Adult renewal from BC, Canada: –

Passport printed and sent 10:36am on 28 September 2020
Application approved 11:20am on 26 September 2020
Application being processed 5:23pm on 13 August 2020
Documents received 11:22am on 13 August 2020
Application received 6:50pm on 3 August 2020
Application submitted 6:49pm on 3 August 2020

Courier estimates delivery on 8th October.

[Cian_G]

First Adult Passport Application From Overseas (ROI) – 22 days

Application submitted 3:53pm on 13 September 2020
Ask someone to confirm your identity 3:53pm on 13 September 2020
Email sent to person confirming your identity 3:56pm on 13 September 2020
Identity details received 4:16pm on 13 September 2020
Application received 4:16pm on 13 September 2020
Documents received 1:43pm on 21 September 2020
Application being processed 11:25am on 22 September 2020
Application approved 11:53am on 29 September 2020
Passport printed and sent 8:45am on 30 September 2020
Passport Arrived on 6 October.

The delay in receiving the documents was my fault, i took a few days to send them. It then took a week for the passport to arrive to Ireland from Belfast as DHL were quite slow in delivery. Supporting documents are due to arrive tomorrow. The Passport is Blue and no interview was conducted (citizenship by descent)

[sishome]

Overseas renewal from Australia.
Since 21 August – nothing at all. Tried to tweet them a few times, they are useless.

Application being processed 5:20pm on 21 August 2020
Documents received 2:22pm on 21 August 2020
Application received 6:19am on 26 July 2020
Application submitted 6:18am on 26 July 2020

[callumkingchad]

Adult renewal buy lost last passport so had to get a friend to confirm my identity, i also emailed my local mp and got them to mark my application as urgent which sped things up

Passport printed and sent 12:43pm on 9 October 2020
Application approved 1:20pm on 8 October 2020
Application being processed 9:49am on 1 October 2020
Identity details received 5:59pm on 25 September 2020
Email sent to person confirming your identity 5:28pm on 25 September 2020
Ask someone to confirm your identity 5:23pm on 25 September 2020
Application submitted 5:23pm on 25 September 2020

[Lgreg89]

Hi cian, may I ask if you had to chase your application at all? Submitted 1st adult passport forms on 2nd October and they are now saying that the application is on hold as no interviews are taking place. I’m just wondering if you had to chase your application at any point for them to issue without interview.
Thank you.

[Kinnes]

Delivery finally happened on Oct 9th 2020.

[feicheng]

**FIRST ADULT PASSPORT***

Hi Can anyone reassure me that, next step, my passport will be printed and send? No need any interview?

Application approved 12:01pm on 30 October 2020
Application being processed 10:38am on 23 October 2020
Documents received 2:14pm on 22 October 2020
Application received 12:06pm on 19 October 2020
Identity details received 12:06pm on 19 October 2020
Email sent to person confirming your identity 11:41am on 19 October 2020
Email sent to person confirming your identity 8:18pm on 15 October 2020
Email sent to person confirming your identity 4:01pm on 15 October 2020
Email sent to person confirming your identity 11:32am on 15 October 2020
Ask someone to confirm your identity 1:28pm on 14 October 2020
Application submitted 1:28pm on 14 October 2020

[PssportWait]

—ADULT REPLACEMENT PASSPORT —

This forum has been quite helpful to see roughly how long the process would take. However i hadn’t seen any posts on replacement/damaged passports, I’ve posted my timeline below. PLEASE NOTE- if you want to speed up the process i would highly recommend sending in a signed letter explaining how your passport was damaged as they will ask for this anyway.
——————————————-
Application submitted – 26th Jan

Application received – 26th Jan

Documents received – 28th Jan

Application being processed – 1st Feb

Application approved – 15th Feb

Passport printed and sent – 15th Feb

Passport received – 18th Feb

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