My son’s renewal was approved 19th March and not printed till yesterday 26th. With the passport office warning that TNT are taking 5 working days to collect from them, they more or less told me on the phone the other day that there is no hope of it reaching my door by Friday, when we travel.
Application went in on 27th Jan and was delayed by them losing a document. I had to provide another, at my cost.
They honestly do not give a toss and there is zero accountability.