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Via Twitter and phone, I’ve not put a complaint in though. They haven’t been able to tell me anything so far.
Thanks @carriehall – I would appreciate if you posted your updates in this thread as I’ll be keeping an eye on it. I am about 5 weeks behind you in timeline with the same type of application and same passport office. I’ll update also.
5 weeks doesn’t sound too bad, you should be. We are meant to be going away in 12 days now and I’m losing hope. Everything moving so slowly.
2 weeks from sending the birth certificate first class to them updating the status to documents received.
1 week to mark the Application as being processed.
10 days on and it’s still being processed. Not sure what there is to process for an infant’s first passport for so long. It should be quite quick.
Submitted 24/06 and posted documents the same day
Documents Received 03/07
Application Approved 15/07
Passport on the way 17/07
Received 21/07Peterborough office
Can someone please tell me how long it took for the supporting docs to be returned?
Also, how are these sent back (Royal Mail?, TNT?)?They contain my passport which I need for travel on Thurs 🙁
Many thanks
My husband called to make a complaint yesterday and spoke to a very rude member of staff who said that he couldn’t complain because “nowhere on the application did it say a timescale” even though my husband said he wanted to complain in general about the lack of information.
He mentioned that applications from abroad are slower, which is the first we’d heard of that and he couldn’t tell us why. We asked if we could add travel dates and he said it wouldn’t make a difference.
The only positive thing was that he said the application had been assigned to a team yesterday (it’s been “processing” since 15th June) and is now in a queue. He also mentioned that the three week average time normally starts from the point it is assigned to someone so we could still be weeks away.
Application History
Application received 10 July
20 July – rang passport office, explained that flight was booked in January. Asked for application to be escalated.
Documents received 22 July
Application being processed 23 July
Application approved 23 July
Passport printed and sent 23 July
Passport received 28 July
We have to say, the passport office have taken a load of stick recently but we are chuffed with the response and service we received.
Diolch!
Applied for two childs first passport, this has be via the Peterborough office.
Passport 1.
Application history
According to TNT it will be delivered tomorrow,
Passport printed and sent 8:53am on 25 July 2020
Application approved 11:39am on 24 July 2020
Application being processed 3:41pm on 16 July 2020
Documents received 3:14pm on 13 July 2020
Application received 2:25pm on 2 July 2020
Identity details received 2:25pm on 2 July 2020
Application submitted 10:57am on 30 June 2020Passport 2
Application history
According to TNT it will be delivered tomorrow,
Passport printed and sent 9:35pm on 24 July 2020
Application approved 11:29am on 24 July 2020
Application being processed 3:41pm on 16 July 2020
Documents received 3:14pm on 13 July 2020
Application received 2:21pm on 2 July 2020
Identity details received 2:20pm on 2 July 2020
Application submitted 7:22pm on 30 June 2020Both sets of our documents arrived via Royal Mail this morning a day ahead of the new passports.
Application approved 11:39am on 24 July 2020
Application being processed 3:41pm on 16 July 2020and
Application approved 11:29am on 24 July 2020
Application being processed 3:41pm on 16 July 2020We apply for our son passport
Application submitted on 17th July
Application being processed 29 JulyStill waiting 😞 we are hoping that it won’t take much longer. All our family lives abroad he hope to go visit them ASAP.
It arrived today! It’s blue..
We had to provide some missing supporting documents, so it was delayed slightly longer. We got a direct person to send those documents too though, which meant it was only delayed by a week.
Application history
Passport received in Germany 6th August 2020
Passport printed and sent 4 August 2020
Application approved 3 August 2020
Documents received by HM Passport 31st July 2020
Was asked for more documents 25th July 2020
Received callback from helpline and was told that it had been “assigned to a team” today 20th July 2020
Application being processed 15 June 2020
Documents received 15 June 2020
Documents received according to Royal Mail 1st June 2020
Application received 29 May 2020
Identity details received 29 May 2020
Email sent to person confirming your identity 29 May 2020
Ask someone to confirm your identity 28 May 2020
Application submitted 28 May 2020Passport received
On 7 August 2020
Passport printed and sent. 10:53am on 5 August 2020
Application approved 11:28am on 4 August 2020
Application being processed 11:24am on 17 July 2020
Documents received 6:07pm on 15 July 2020
Application received 1:39pm on 9 July 2020
Identity details received 1:39pm on 9 July 2020
Email sent to person confirming your identity
12:40pm on 9 July 2020
Ask someone to confirm your identity
12:31pm on 9 July 2020
Application submitted 12:31pm on 9 July 2020Was really not optimistic about getting my newborn son’s passport in time for our planned holiday at the end of September but was really pleasantly surprised how quick the Durham office dealt with it! 16 days from applying to receiving it. We had no special circumstances- didn’t make any complaints and didn’t have anything booked to make them fast track it. Over the moon! Only a bit sad the new passports are black and my son wont have a burgundy one like his mam and dad!
Application History- Passport received same day as we received the returned birth certificate – Mon 10th August
Passport printed and sent 1:35pm on 6 August 2020
Application approved 10:02am on 5 August 2020
Documents received 9:45am on 31 July 2020
Application received 12:45pm on 25 July 2020
Identity details received 12:45pm on 25 July 2020
Email sent to person confirming your identity 11:14am on 25 July 2020
Ask someone to confirm your identity 11:10am on 25 July 2020
Application submitted 11:10am on 25 July 2020I submitted ours on the 15th July and it has been at processing since the 22nd for a baby’s first passport and being dealt with by Belfast as that is where the documents went. Looks like ours is stuck in a pile and we are hoping to travel next week.
Thanks @carriehall for providing your update. I’ll keep my fingers crossed.
Out of interest, how did they request the additional documents? Was it via email or via the online tracking?
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