- This topic has 194 replies, 62 voices, and was last updated 3 years, 10 months ago by
.
-
Posts
-
My daughter’s was signed for on 24th June and they acknowledged on 26th June. It was approved on 1st July so didn’t take long at all. There doesn’t seem to be any logic on the order of processing applications?
No there don’t was it the same office they both went to as I had to send 2 to Durham 1 to Glasgow and 1 to peterbough
Our child renewal went to Durham. No chasing at any point in the process. All things considered not too bad!
Passport received – 3 July 2020
Passport printed and sent – 3:36pm on 1 July 2020
Application approved – 6:32pm on 30 June 2020
Application being processed – 7:18am on 9 June 2020
Documents received – 8:32am on 8 June 2020
Application received – 3:05pm on 29 May 2020
Old passport posted – 29 May 2020
Identity details received – 3:04pm on 29 May 2020
Email sent to person confirming your identity – 2:56pm on 29 May 2020
Ask someone to confirm your identity – 2:32pm on 29 May 2020
Application submitted – 2:32pm on 29 May 2020So I finally received my sons passport after so much anxiety the past couple of weeks. I sent the old one to Peterborough as requested and they then sent it to Newport to process, this is normal if a passport office has less staff etc.
I chased 3/4 times on twitter, called about 4 times to the same response. I then emailed our MP last Friday and got a response within the hour to say they will look into it and even got a nice formal letter on the action taken.
Monday I called and asked to be put through to the complaint department and was put through to a lovely lady who said she can see my date of travel and she will send a message to the Newport office to explain of the urgency and how anxious I am. An hour or so later I received the approved message! I don’t know if it was coincidence, my call, the MP, twitter message but I was so relieved!Passport received 3rd July (blue!)
Passport printed and sent 8:51am on 1 July 2020
Application approved 11:42am on 29 June 2020
Application being processed 12:56pm on 3 June 2020
Documents received 10:29am on 29 May 2020
Application received 8:04pm on 23 May 2020
Identity details received 8:04pm on 23 May 2020
Email sent to person confirming your identity 2:01pm on 23 May 2020
Ask someone to confirm your identity 1:50pm on 23 May 2020I’ve chased on Twitter twice and now had the email to say don’t contact again. We don’t go away till 1.08 but seen some children passports taking over 2 month. Glasgow seems the fastest but that was adult.
Child renewal
Durham – They received (signed delivery) on 1st June but didn’t Receive on to system until 3rd June. 26 days since they received on to system or 25 days it took from day it updated to processing to approved. Received passport 3rd July.
Total process was 41 days (was bank holiday)
Passport printed and sent 9:13am on 1 July 2020
Application approved 7:21pm on 29 June 2020
Application being processed 7:14am on 4 June 2020
Documents received 12:15pm on 3 June 2020
Application received 10:00am on 26 May 2020
Identity details received 10:00am on 26 May 2020
Email sent to person confirming your identity 5:53pm on 23 May 2020
Ask someone to confirm your identity 5:50pm on 23 May 2020
Application submitted 5:50pm on 23 May 2020Child renewal
Newport – They received (signed delivery) on 1st June but didn’t Receive on to system until 3rd June.
Still no update 31 days later
Application being processed 12:23pm on 3 June 2020
Documents received 11:12am on 3 June 2020
Application received 9:46am on 26 May 2020
Identity details received 9:46am on 26 May 2020
Email sent to person confirming your identity 5:25pm on 23 May 2020
Ask someone to confirm your identity 5:20pm on 23 May 2020
Application submitted 5:20pm on 23 May 2020Child renewal
Peterborough – They received (signed delivery) on 1st June but didn’t Receive on to system until 4th June.
Still no update 30 days later since they received/ 25days since started processing
Application being processed 2:17pm on 9 June 2020
Documents received 1:57pm on 4 June 2020
Application received 9:54am on 26 May 2020
Identity details received 9:53am on 26 May 2020
Email sent to person confirming your identity 5:39pm on 23 May 2020
Ask someone to confirm your identity 5:36pm on 23 May 2020
Application submitted 5:36pm on 23 May 2020Adult renewal – Glasgow – Total process applying and receiving new passport was 13 days (was bank holiday)
Update to where I am.
Royal Mail delivered the old passport on Monday 29th June. I called the Passport Office on Friday and I got a call back yesterday. They told me the mail room was taking 2 weeks to process and put old documents onto the system.Couldn’t in any way put a note on our application of travel date the only way to speed anything up was if your travel is for an emergency or bereavement. They didn’t even ask for my reference number so I think these are just how it is at the moment. Also DM on twitter Friday but no reply. All hope lost, travel plans are looking likely to be cancelled.
Then had an email this morning saying they have recieved old documents. That was 6 days after receiving them. So I am now a little more hopeful of making it on 1st Aug. The roller coaster ride that is passport applications.
Application history (Durham)
Documents received 8:16am on 5 July 2020
Application received 10:38am on 26 June 2020
Identity details received 10:37am on 26 June 2020
Email sent to person confirming your identity 10:23am on 26 June 2020
Ask someone to confirm your identity 10:14am on 26 June 2020
Application submitted 10:14am on 26 June 2020Does anyone know if the passport process passports through the weekend to? We applied 4th July and will send old passport first thing tomorrow morning. Been asked to send old passport to Durham office. We’re due to go on holiday 9th August.
I got a text yesterday to say ours has been approved. I didn’t get a reply to my DM on twitter, and I don’t know if it was coincidence that it was approved 48hrs after I contacted them. Fingers crossed it arrives this week.
Me and 2 friends all sent off for passports and children’s passports at the same time, 7 passports in total, 2 is first child, the rest is renewals. We have had all back including a child’s first passport in 5 weeks except the 3 that were sent to Peterborough and took 3 weeks to even hit processing stage… still we wait
- You must be logged in to reply to this topic.