Has anyone had this experience. I applied for my daughters first passport online on 18 May. Application was received on 19 May and birth certificate was sent to Bootle. I got notification that documents were received on 30 May. I didn’t hear anything for weeks so chased it up and had emails to say everything was at Liverpool waiting to be checked (and had been since 30 May).
I managed to speak to someone of the phone last Friday who told me the system was showing my documents hadn’t been received and I would get a call from the progress team- still waiting for this.
I rang back on Sunday and my application was now showing documents received in London on 21st June, for some reason the application has now gone to London but the birth certificate is still at Liverpool.
HMPO are now saying my 10 weeks to upgrade runs from 21st June so I’ll be eligible on 30 August (travelling on 19 August so this is no good for me!) my tracker still says documents received on 30 May. It just seems as though HMPO are flat out lying and changing the goal posts all of the time.