Durham

[lianne888]

The number I call now is 0300 123 1973 as they put you on hold rather than hang up and tell you it’s too busy

[userleft]

Hi Lianne,

Thank you very much, We will call that number tomorrow.

[teddypicker900]

Thanks for that number I will call them tomorrow on I am in doc received so hopefully by 24 October or so I will hear some news I love this forum

[userleft]

What’s been the average time from ‘old passport received’ stage?

[SirAllan]

What date did you go into Doc received? We have been like that since 5 October…

[userleft]

Hi,
My sons renewal

Application Submitted- 25th September
Application Received- 25th September
Doc received- 2nd October

[Dee533]

Hello,

We travel on the 1st November and are currently waiting for my husbands renewal to come back. This is the stage we are currently at…

Documents received 3:21pm on 28 September 2021
Application received 11:37am on 18 September 2021
Application submitted 11:36am on 18 September 2021

From looking at everyone’s timelines, we are hoping it will be back within the next week. He has called and asked if the travel date can be put onto the notes, but the woman on the phone said that she can’t do that and wouldn’t make a difference 🤦🏼‍♀️ We didn’t realise that the wait time is up to 10 weeks as when we googled passport renewal, it just took us straight to the renewal page and didn’t state any wait times 🤦🏼‍♀️

His boss’ wives passport came back the day they were travelling (Friday 15th October) but luckily they were travelling a bit later on in the day where as we are travelling at 6am on the 1st 😬 I feel like this is cutting it a bit fine… Fingers crossed it’s back on time 🤞🏼

[Scarlet66]

Hi, I have applied for 2 x child passport renewals from France. We travel on Sun 24th 🙈 the application are still processing. After endless hours waiting in a phone queue, requests for callbacks which haven’t happened, I finally had a twitter reply to tell me that they can’t provide any other information 😭
Application being processed: 4:25pm on 29 September 2021
Documents received: 28 September 2021
Application received: 23 September 2021
Identity details received: 23 September 2021
Email sent to person confirming your identity: 23 September 2021
Ask someone to confirm your identity: 23 September 2021
Application submitted: on 23 September 2021

[Caroline2000]

Scarlett66….I think you might be cutting it very fine……it has been around 21 days from docs received…..then you have to get them sent out which takes a couple of days….sorry….definitely call the number people put on here….before it gets deleted! Definitely helps…good luck

[Dee533]

UPDATE

Passport has been approved and is being printed within the last few minutes! No in between stage of ‘being processed’ 🎉🎉🎉

[lianne888]

That’s brilliant news, you are giving me hope we will get ours in time 🤞

[Scarlet66]

That’s great news ☺️

[Scarlet66]

THanks Caroline2000
Unfortunately the number seems to have been deleted. Would anyone be kind enough to repost it, please.
Yes, I know I have cut it fine. I work in ITU over here, and was waiting to see how the Covid situation would be before rebooking our previously cancelled(by Easyjet flights) We’ve had so many cancelled flights and haven’t been able to get back for so long. The annoying thing is that passports were still in date, but not enough time left with regards to post Brexit travelling 😕

[Dee533]

These are the numbers my husband used and was put straight on hold without the automated messages..

01633 285422 / 0300 123 1973

[Jrt91]

Other half’s passport has just been printed and due to be sent today. Application Summited 18 SEP and documents received 28 SEP. Around 20 days which someone has said on here before. Did call numerous times however and yesterday someone put a note on her file to say when her departure date was. Not sure if coincidence or did actually help that no more than 24 hours later has been approved and posted.

Number used to speak to someone was 01633 285422. Maybe around 20 minute wait.

[Author]

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