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UPDATE:-
Application history Status
Passport received 18 May 2022
Passport printed 1:10pm on 17 May 2022
Application approved 1:26am on 15 May 2022
Documents received 3:53pm on 12 May 2022
Application received 12:12pm on 28 April 2022
Application submitted 12:11pm on 28 April 2022Adult Renewal sent from Overseas (Hong Kong). Shipping set to take 5 days for a total of 7 weeks, fingers crossed.
Am wondering since it’s relatively expensive to ship via air freight to HK, if my old passport will be included with the new one?
Timeline:
Application received 06:40 on Sun 3 April 2022
[Old passport sent] 12:26 on Mon 4th April 2022
[Old passport signed for] 10:41 on Fri 8th April 2022
Documents received 09:30 on Wed 27th April 2022
Application approved 10:12 on Mon 16th May 2022
Passport printed and sent 09:36 on Tue 17th May 2022
[DHL Tracking] 07:07 on Wed 18th May 2022
[New passport received] Estimated for Mon 23rd May 2022Timeline for recent adult renewal through Durham office
Passport received 19 May 2022
Passport printed 18 May 2022
Application approved 16 May
Documents received 12 May
Documents delivered 29 April
Application received 27 April
Application submitted 27 AprilStepsons passport is STILL in processing (since 12th April) he’s missed his holiday.
And there’s no updates 😢
Confirmed timeline for Adult Renewal sent from Hong Kong:
Application received Sun 3rd April 2022
[Old passport sent] Mon 4th April 2022
[Old passport signed for] Fri 8th April 2022
Documents received Wed 27th April 2022
Application approved Mon 16th May 2022
Passport printed Tue 17th May 2022
[DHL Tracking to HK] Wed 18th May 2022
[New passport received] Mon 23rd May 20227 weeks total time, 6 weeks from receipt of documents by HMPO.
No sign of my old passport which I do actually need back. Anyone got any idea how long documents/old passports are taking to be sent?
Good luck to all those waiting.
Hi MAXNRG, I just got my old passport back a month to the day after my new one was delivered. Had somewhat given up but it did arrive.
Sent both mine and hubby’s renewal at the same time, both received 12th April, mine to Glasgow – took 17 days. Still waiting for hubby’s, still processing at Durham since 29th April – almost 4 weeks and a total of 6 weeks since applied.
Need to pay balance of holiday in 3 weeks, won’t pay if not received.
😔sent countless emails, live chat useless, and phone says only dealing with customers due to fly in 2 weeks. Absolute nightmare. How come passports applied for after his have been received??I sent off 2 child renewal applications via post office check and send (paper applications) both at the same time to the Durham office and as I’ve had no success with the online tracker, despite completing the form at least 3 times, I phoned the passport office helpline to ensure that they had both been received as I only had confirmation of 1 application received. The man on the phone was lovely and checked the status of both applications and said that I should receive the passports within the 10 week period which starts with submission.
Submitted 12th April
Received 19th April (received 1 text message not 2)
Awaiting examiner 26th AprilStill waiting, application submitted Feb 26. I see HMPO phone message has changed, and it either boots you out, or tells you the same status update as online and then, boots you out. Can’t seem to actually get a real person. Fed up.
Here’s a petition I found to investigate the passport office for inconsistencies (incompetence basically). https://petition.parliament.uk/petitions/608931
I managed to get through to a real person this morning; I didn’t wait to listen to the automated message at the beginning, just pressed 8 then when it started speaking again I pressed 3 and it put me in a queue.
I was in the queue for about half hour before they answered but that seems quite quick compared with the experiences of some people on hereThank you for your message. Tried 6 times to can but just automated message. I will try your method. Isn’t it frustrating? Sent 2 renewals the same time, one back in 17 days, nearly 7 weeks in and no more updates since 20th April where its still processing. Need to pay for holiday in 3 weeks which I won’t be doing if it doesn’t arrive 😳
Like many here i was panicking with the 10 week estimate but it’s all gone smoothly.
I used a photo taken at home which was deemed ‘good’ by the online form and received my passport today. Under 4 weeks start to endApplication history
StatusDate
Passport printed 9:14pm on 24 May
Application approved 7:41am on 23 May
Documents received 4:08pm on 18 May
Application received 2:22pm on 1 May
Application submitted 2:22pm on 1 MayUpdate:
Turns out Royal Mail sent my passport to Heathrow in error and failed to inform me on the two occasions I called them, as they told me it was delivered! It wasn’t until it was actually delivered on the 18th May, that after calling Royal Mail I was told of the cause of the 6 week delay.
Surprisingly 9 days later (today) Iv received the text that HMPO have received my documents. Not sure if this has anything to do with the enquiry I put in explaining the Royal Mail error.
Just need to hope it’s approved and printed speedy now to make my holiday on the 18th June.
Application being processed 5:23pm on 27 April 2022
Documents received 1:19pm on 27 April 2022
Application received 12:35am on 30 March 2022
Identity details received 12:35am on 30 March 2022
Email sent to person confirming your identity 7:58pm on 29 March 2022
Ask someone to confirm your identity 7:55pm on 29 March 2022
Application submitted 7:55pm on 29 March 2022Soooooo frustrated with this entire process. Still no change since 27 April. Can’t reach anyone by phone, webchat is always busy, and we’ve tried the enquiry where they are supposed to reach out to you within 72 hours and they’ve never returned a call or email.
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