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Overseas Application:
StatusDate
Passport printed 10:04pm on 25 July 2022
Application approved 12:28pm on 25 July 2022
Documents received 8:45am on 16 June 2022
Application received 11:41am on 23 May 2022
Application submitted 11:40am on 23 May 2022Had to request urgent and compassionate on Friday, and it’s come through. Now to wait for DHL to do their job.
UK Application for 1st Adult Passport now 13 weeks ago
Posted Woolwich 28th April 2022
Receipt acknowledged 5th May 2022
On 7th May application went to Durham for processing.
Called many times but the application hasn’t moved
Wrote to the upgrade line
Wrote to my MP
Travelling on 20th August
I need this passport like many others frustrated by the lack of progress and useful update informationStill waiting, sent an e-mail to expedited services. UK first adult passport, applied on-line from USA
FedEx delivered the package on May 9, 2022
Documents received
2:31pm on 9 June 2022Application received
11:47pm on 29 April 2022Identity details received
11:47pm on 29 April 2022Email sent to person confirming your identity
8:43pm on 29 April 2022Ask someone to confirm your identity
8:38pm on 29 April 2022Application submitted
8:38pm on 29 April 2022Thought I’d share my story so far with my Adult renewal in case anyone had or was experiencing similar…
I travel on the 17th September.
Application sent: 7th July
Royal Mail tracked delivery old passport signed for: 12th July
2 weeks pass and the portal still shows send your old passport. I email customer service and get told it will take 4 weeks for the portal to update. In the meantime I get texts and emails telling me I need to send my old passport.
4 weeks pass and still getting spammed about my old passport. I email again get told my application is with Durham and fobbed off.
I email at the 6 week mark and say I’m worried it’s been lost or stolen. Told not to worry everything is fine and I could look at paying for an upgrade and to ring to get this.I phone customer services who advise as I don’t travel in the next 2 weeks I cannot upgrade. I mention the issue I have with the portal not updating and get put through to the progress team. They advise that my passport is lost or stolen and that an empty envelope was delivered (this I question as there’s no way to know it was my envelope if it was empty!?). They send an email to Durham to advise what has a happened with my old passport along with my date of travel to try and move things forward but was advised I need to now submit a lost or stolen form and call back with the reference which can take days to come in order for things to move forward. I do this and luckily get the reference within an hour. Call back give the reference to the progress team and get advised I need to wait for a call.
After this I get another email stating my application will be terminated if I don’t send my old passport by X date. 🙁
A few more days pass and I get an email saying the passport office has received my old passport!!!?
That’s as far as I’ve got with it so far but just seems it’s been a mess from start to finish.Type: Adult Renewal
From: Singapore
Method: Online
Passport Office: HMPO Durham
Online application submitted: 17 August 2022
Documents sent: 19 August 2022 (by DHL)
Documents delivered by DHL: 22 August 2022
Documents confirmed received by HMPO: 23 August 2022
Application approved: 05 September 2022
Passport printed: 07 September 2022
Passport received: 09 September 2022 (by DHL)
Email from DHL confirming despatch of documents: 16 September 2022
Documents received: 19 September 2022A very helpful link for applicants from abroad to get a tracking number from DHL using their applications number
https://www.dhl.com/gb-en/home/our-divisions/global-forwarding/help-and-support/hmpo-delivery-services.html.Wow. Right at the 10 week mark I submitted an expedited request. Finally got a hold of someone who was very nice and required more documentation. Once I had that dialog going, things finally started to happen. After sending another $49 letter via USPS to them, it finally got approved. Now, waiting on DHL to deliver it. 5 months.
Passport printed 1:50pm on 27 September 2022
Application approved 8:01am on 27 September 2022
Documents received 2:31pm on 9 June 2022
Application received 11:47pm on 29 April 2022
Identity details received 11:47pm on 29 April 2022
Email sent to person confirming your identity 8:43pm on 29 April 2022
Ask someone to confirm your identity 8:38pm on 29 April 2022
Application submitted 8:38pm on 29 April 2022First passport after naturalisation.
Application approved 3:02pm on 9 November 2022
Documents received 1:46pm on 2 November 2022
Application received 10:24am on 31 October 2022
Identity details received 10:24am on 31 October 2022
Email sent to person confirming your identity 2:37pm on 30 October 2022
Ask someone to confirm your identity 1:20pm on 30 October 2022
Application submitted 1:20pm on 30 October 2022My wife’s documents for her first British passport (overseas application) were confirmed delivered by DHL on 18 May. Still no update on the portal. However she has not been chased to send her documents. Last email received from the Passport office was on 17 May.
Updated, my wife’s timeline for her first UK passport (Overseas application):
Passport printed 5:31am on 12 June 2023
Application approved 2:15pm on 9 June 2023
Documents received 10:26am on 30 May 2023
Application received 8:18am on 16 May 2023
Identity details received 8:17am on 16 May 2023
Email sent to person confirming your identity 9:46am on 15 May 2023
Email sent to person confirming your identity 9:26am on 15 May 2023
Ask someone to confirm your identity 8:28am on 15 May 2023
Application submitted 8:28am on 15 May 2023Just waiting for DHL to deliver it.
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