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Looking for advice….
I’ve been told the progress team will call me back 24-48 hours but have just saw someone said they waited 5 days for them to call. The reason for them calling is to give me the email address for the upgrade team. A lot of people have been sharing these emails on here so I’m wondering do I just email one of the teams rather than wait for the call?! Or will this confuse things? I’m travelling in 14 days.
Documents received 8:59am on 25 April 2022
Application received 8:34am on 13 April 2022
Identity details received 8:33am on 13 April 2022
Email sent to person confirming your identity 8:57pm on 12 April 2022
Ask someone to confirm your identity 7:52pm on 12 April 2022
Application submitted 7:52pm on 12 April 2022it should be “whatever office” upgradeteam@gov.uk, progress team number i’ve also seen 0300 105 0850
sorry got it bit wrong! (change to relevant office)
DurhamUpgradeTeam@hmpo.gov.uk
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