Glasgow

[jamesd1974]

Child renewal
Old passport delivered 26th June and still not showing on system as received Glasgow well slow rediculas

[hsr]

All done in 5 working days for Adult Renewal.
Application history

Passport printed and sent 2:33pm on 7 July 2020
Application approved 8:09am on 7 July 2020
Documents received 12:41pm on 6 July 2020
Application received 10:19am on 1 July 2020
Application submitted 10:18am on 1 July 2020

[davidc]

Child renewal, received yesterday

Passport printed and sent 1:37pm on 3 July 2020
Application approved 8:54pm on 1 July 2020
Application being processed 9:58am on 16 June 2020
Documents received 8:16am on 15 June 2020
Application received 1:38pm on 11 June 2020
Identity details received 1:38pm on 11 June 2020
Email sent to person confirming your identity 1:29pm on 11 June 2020
Ask someone to confirm your identity 4:25pm on 10 June 2020
Application submitted 4:25pm on 10 June 2020

[Willym73]

Adult Renewal Recieved.

Glasgow

Passport delivered on 7 July 2020
Passport printed and sent 9:20am on 3 July 2020
Application approved 4:35pm on 2 July 2020
Documents received 12:29pm on 2 July 2020
Application received 2:54pm on 27 June 2020
Application submitted 2:53pm on 27 June 2020

BLUE

Still waiting on 2 Child to Adult Renewals

Peterborough
Application received 1:09pm on 26 June 2020
Application submitted 1:08pm on 26 June 2020

Durham
Application received 7:27pm on 25 June 2020
Application submitted 7:26pm on 25 June 2020

[jamesd1974]

Seems to me adults go through so much quicker

[Willym73]

Just had this update on the Peterborough renewal. Don’t know if registering a complaint, using twitter or my MP contacting the Home office has helped this on since Monday.

The system is floored due to bad management. I was told Durham are very busy and Peterborough are too. I asked why they were going to different offices and was told to evenly distribute the volume. My complaint and subsequent letter to my MP was based on this information and why the management are not manipulating the system to distribute to offices that have spare capacity like Glasgow clearly has. ???? I guess I’ll never find out but something may have worked !

Application approved 2:10pm on 8 July 2020
Documents received11:34am on 8 July 2020
Application received1:09pm on 26 June 2020
Application submitted1:08pm on 26 June 2020

[jamesd1974]

When did you go to
Complaints as I sent mine to
Glasgow on 25th and royal
Mail delivered 26th still saying they ain’t got it was special delivery so I know they have

[Willym73]

Complained over the phone on Monday, I tried numerous times to get through saying “renewal” but kept getting put on call back. So the final time I said complaint and got through. I’ve been emailing MP since last week and had email confirming passing onto Home office on Monday. But that was for the Peterborough and Durham ones as my Glasgow only took 5 working days. They actually rcieved my Glasgow one on the Tuesday, Scanned on the Thursday and I recieved it Monday. !

[jamesd1974]

Waiting for 4 child remewals
Glasgow is the slowest for me
So far not even on the system as received olds one since receiving on the 26th
Peterbough and Durham put them on yesterday so slow
As
Well No nearer getting them may have to ring complaints tommorow then as getting no where with them

[jamesd1974]

Willym73
After 2 hours on phone to complaints on Friday 2 have now been approved yesterday and posted to me just awaiting on the other 2 now

Once you can email them proof that your holiday is less that 2-3 weeks and you can prove that it was booked before March they mark it as urgent

[lolasmama1]

Hello everyone
I just wanted to put up my time line as whilst waiting for my daughters renewal I was on here every day checking other peoples experience. I hope this may help/reassure some of you.
I applied for my daughters renewal by paper application on 23rd June and used check and send service at my local post office.
My application went to Glasgow passport office.
I have at no point throughout application contacted them I’ve just waited.
I received a text on Saturday 4th July as follows:

Your application has been received. It’s taking longer than usual to process applications because of coronavirus (COVID-19). If you need a passport urgently for compassionate reasons or government business, call the Passport Adviceline https://www.gov.uk/passport-advice-line

This was somewhat reassuring at least I knew my application and old passport had been received and was at some stage in the system.

I received another text today 13th July

You should receive your new passport within a few working days. We’ll send your supporting documents separately.

So although I have not yet received passport I’m confident I will within next few days.

My renewal has been done within 3 weeks which is pretty impressive.

Thank you to Glasgow Passport office

[sprajax1]

Hi All,

I’m also experiencing Glasgow as taking time. I submitted my husbands application on the 28th June. They received the old passport on the 2nd July and acknowledged on the 6th. Went to application processing on the 8th, so pretty quick and I was feeling hopeful, but now it’s been stuck at application process a week on.

[sprajax1]

2 weeks on still at ‘processing’…

[llray]

Husband’s passport application (adult renewal) to Glasgow seriously impressive! His was even quicker than mine done in early February before Covid. Even though we’re down south he had to send to Glasgow as it seems they’re redirecting to spread the load (we’d normally fall under Peterborough which is where all our renewals and kids passports have been done before).

Application submitted: Thursday 16th July 2020
Application received: Thursday 16th July 2020
Documents received: Wednesday 22nd July 2020 (we sent special delivery and it had arrived on Friday 17th)
Application approved: Wednesday 22nd July 2020
Passport being printed: Wednesday 22nd July 2020
Notification that new passport has been sent: Thursday 23rd July 2020

So barely five full working days from application to passport sent.

[petr]

@llray What colour did your husband get?

Thanks

[Author]

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