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Hi all
Just wondering if anyone has been susessful with the new upgrade through the Glasgow office.
Ours has been stuck there for over a month with no movement. Applied for the upgrade but have not heard back yet. Fly on the 26th of AprilHello, this has been my timeline with Glasgow so far:
Passport printed 5:04pm on 26 April 2022
Application approved 2:57pm on 24 April 2022
Documents received 8:24am on 21 April 2022
Application received 10:05pm on 11 April 2022
Application submitted 10:05pm on 11 April 2022I got lucky and skipped the processing stage.
Does anyone know if the email address for the glasgow upgrade team is: glasgowupgradeteam@hmpo.gov.uk
Also, what time of day/night are new slots released for the fast-track service? #bitanxious!!!
Right now it should be made really clear that the passport being despatched is not the end of the race. TNT decided to move my delivery date forwards two days the evening before the day it was due to be delivered. This would have made me miss my flight. I raised a ticket on the 15th November telling them I could not wait until the 17th. I got a generic “There’s nothing we can do as we’re experience delays” email. I then called the automated helpline on 03456080630 which doesn’t at first appear to let you speak to a human. However I got round this my saying a load of incoherent gibberish when it asked me for my consignment number. After 3 attempts it will then transfer you to an agent. 53 minutes later, I’m greeted my Stella at FedEx/TNT helpdesk. She was actually fantastic. I explained my situation and she got my passport escalated as critical and it was delivered today. Less than 24hrs after my call. It seems that TNT are having severe issues delivering passports right now so if you find your date getting pushed back, try the technique above and prepare to hold for a while. Good luck folks!
TNT Helpdesk Number: 03456080630
Recent News Story about TNT woes: https://www.theguardian.com/uk-news/2021/sep/21/going-nowhere-soon-as-passport-problems-mountCurrent TNT feedback on Trust Pilot, mainly about TNT delivering passports: https://uk.trustpilot.com/review/www.tnt.fr
Passport Physically delivered to me by TNT 15:38 16 November 2021
Passport printed and sent 9:14am on 12 November 2021
Application approved 10:18am on 11 November 2021
Documents received 8:08am on 26 October 2021
Application received 12:48am on 21 October 2021
Application submitted 12:47am on 21 October 2021I submitted a child renewal application last week. Identity has been verified and old passport sent off yesterday.
Any recent updates for timelines?
@BeckyEB
I sent my docs on Monday 9th May. They acknowledged receipt on 16th and I have just had an update today, the 18th to say application has been approved and passport being printed.
This was for a renewal and a name change.Thank you for your reply. Things seem to be moving quicker than I expected so hopefully we shouldn’t have to wait too long. Sent the old passport on Tuesday and marked as received today.
Documents received – 21 May 2022
Application received – 17 May 2022
Identity details received – 17 May 2022
Email sent to person confirming your identity – 13 May 2022
Ask someone to confirm your identity – 13 May 2022
Application submitted – 13 May 2022First adult passport after naturalisation. Sent my application to Glasgow, just waiting for TNT to deliver my new passport and supporting documents.
Passport printed 9:15am on 27 May 2022
Application approved 1:31pm on 25 May 2022
Documents received 9:32am on 9 May 2022
Application received 3:25pm on 3 May 2022
Identity details received 3:25pm on 3 May 2022
Email sent to person confirming your identity 6:57pm on 2 May 2022
Ask someone to confirm your identity 6:55pm on 2 May 2022
Application submitted 6:55pm on 2 May 2022Adult renewal
Applied – Sun 15th May 2022
Passport delivered – Wed 1st June 202217 days from application to delivery.
Passport application transferred to Glasgow (from Newport). Still waiting for action. No sign of passport. God know when this straightforward child renewal will be effectively ‘processed’.
Application being processed 2:13pm on 16 May 2022
Documents received 3:53pm on 6 May 2022
Application received 8:02pm on 28 April 2022
Identity details received 8:02pm on 28 April 2022
Email sent to person confirming your identity 7:13pm on 27 April 2022
Ask someone to confirm your identity 9:33pm on 26 April 2022
Application submitted 9:33pm on 26 April 2022Child renewal at Glasgow. Passport received today (30 June) by post in 15 days from date of application.
Application history
Passport printed 4:18am on 28 June 2022
Application approved 12:15pm on 24 June 2022
Documents received 1:18pm on 17 June 2022
Application received 11:37am on 15 June 2022
Identity details received 11:37am on 15 June 2022
Email sent to person confirming your identity 9:27am on 15 June 2022
Ask someone to confirm your identity 9:25am on 15 June 2022
Application submitted 9:25am on 15 June 2022Went to Glasgow office today as I am 13 weeks from application and due to fly on Saturday.
Got there at 6.30am and there were 7 people in front of me! Offices open at 8am and obviously take those with appointments up to the front first. Then as they get dealt with the general enquiries people are allowed in.
I got in at 8.40ish. Very helpful guy who took me through what he would do to get the passport sorted for me to collect today. My application was in Belfast so he emailed them and marked it as urgent. He said that Belfast will call me back today with a time to go back up to Glasgow to collect the passport. Fingers crossed!!!
Child’s First Passport
Big thanks to; the Glasgow office for turning this round quicker than I thought and saving any increased stress
No thanks to; the toddler that kept making deals for toys and sweets on the promise of sitting still in the photo shop, then at home, then reneging on those deals and having a total meltdown and not letting us take a picture after the first one got rejected.There was no way we were getting an acceptable photo but I read this and got some comfort that I could try something a bit different, and it worked:
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/971218/Photo_Standardsv8.pdfPassport printed 2:31am on 25 May 2022
Application approved 8:51am on 23 May 2022
New photo received 10:54am on 21 May 2022
Photo rejected 10:42am on 20 May 2022
Documents received 10:21am on 4 May 2022
Application received 9:08am on 27 April 2022
Identity details received 8:59am on 27 April 2022
Email sent to person confirming your identity 8:35am on 27 April 2022
Ask someone to confirm your identity 8:22am on 27 April 2022
Application submitted 8:22am on 27 April 2022Really pleased to get my renewed passport in under two weeks. And grateful for the posts here, to rummage through.
Adult passport renewal, online application, smart phone photos.
Application history
Passport delivered: 16 Sept 2022
Passport printed: 15 Sept 2022
Application approved: 14 Sept 2022
Documents received: 7 Sept 2022
Documents posted: 4 Sept 2022
Identity confirmed: 4 Sept 2022
Application and photos submitted: 3 Sept 2022
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