Given the 10 week restriction before contacting them, you will probably now need to wait until you are two weeks from your travel date before they will even listen to you. My 10 weeks is up on 13th July but I contacted them on Saturday as I’m due to travel on the 23rd July. Someone should be getting back to me in the next 72 hours commencing from 9th July.
Contact your MP to see if they can do anything. My MP has been extremely helpful so far and it does make you feel you have someone else fighting your case.
Good luck!