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Thanks max1978
Funnily enough I got an email to say passport approved this eve so atleast it’s moving forward
One daughters renewal has been sat on ‘Documents Recieved’ since 10th March. The other daughters got approved/printed/delivered within a month. Not sure what the hold up is, cant get hold of anyone and when you do they just say they will mark as urgent and get someone to ring you back – which they never do. So frustrating. We fly 25th May
Does the application need a document to be linked? E.G mother’s birth certificate for 2 or more kids applications?
Not sure, they have never asked for that. We have sent both childs birth certificates which they have confirmed received, I just keep ringing them and hopefully someone will sort it out soon. They are both just standard renewals so I expected it to be fairly quick and simple when I first submitted the application!
Ah if it’s renewals then probably not, my daughters has been stuck on docs received for weeks due to awaiting my birth certificate to be linked so thought may have been something similar
Hi, can I just jump in here??
I sent my old passports 2 weeks ago tomorrow. Still not showing as documents received but was signed for on 26th April. Not to worried but Did you still receive reminders to send your old passport during the time documents received wasn’t showing on your application tracker? I’ve received a reminder tonight and it’s sent me into a panic.
Yeah I kept getting reminders until they scanned onto the system about 2 weeks after receiving them.
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