Is this normal? – Child First Passport

[WatchaKnow]

Hello, just received an email from HMPO requesting I send birth certificate even though the tracking has shown it to be received already firstly by post office tracking and then by HMPO 2 weeks later.

Is this just a automated email?

Documents were received 10 May, no changes to application history since then.

I’m convinced I sent them the full birth certificate.

Thank you for any help

[keycolgirl]

Just ignore it , my daughter had numerous texts asking for documents she already sent. Didnt make any difference to the progress

[djbdane]

Yes ignore them – same here, even when I knew the documents had been delivered I still has reminders to send them – as soon as the document received update happens and they are scanned on to the system the reminders stop

[Author]

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