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If your passport is actually lost I don’t think it should be too much of a problem. It’s only a problem if you want the old passport back to do an in day service.
I’d simply call and explain your mistake, tell them you’re flying soon, ask how to cancel the application and then apply for the week long service. The basic agents should be able to help you do that. The only reason I didn’t do that was because they continually assured me there was no particular hold up. I believe you will have to send a letter to formally cancel but could be wrong.You will have to pay again for the new service and won’t be refunded your initial £75.
It has just been trial and error for lots of us I think! A total nightmare.
Another adult renewal sent to Bootle
Application submitted: 26 February
Application received: 26 February
Old passport posted: 26 February
Documents received: Pending (although Special Delivery was signed for on 28 February)
…It seems that the longest time is the gap between documents actually received and “received” by their system.
Can anybody help me who has or is in a similar situation to me… I applied for a new passport on 14.02.2022 after loosing my old one and it has been sat at application being processed since 18.02.2022. I know the gov website says the current turn around on average is 4 weeks, which takes me up until next Friday but I am mindful that I travel on 15.04.2022 and it is getting closer to that date. I rang customer service today and they said it is at the printing stage but that they couldn’t tell me anymore and also said it is at Liverpool, which is now slightly worrying given that them seem to be having lots of problems. I think I read on here that you can cancel your application and do the fast track service, just wondered if this would be an option for me as I am supposed to be going on my hen do and really don’t want to miss it. Can anybody help?
Application being processed 10:42am on 18 February 2022
Identity details received 8:20pm on 14 February 2022
Email sent to person confirming your identity 3:55pm on 14 February 2022
Ask someone to confirm your identity 3:49pm on 14 February 2022
Application submitted 3:49pm on 14 February 2022This is a really difficult one to call. If they are being honest about it being at the printing stage then cancelling the current application could take you backwards. If I were in your situation I think you might just be okay because you don’t fly for 5+ weeks.
I submitted my app on 18th Feb and I’ve been stuck in pending since 24th Feb. I rang three times and tonight on the third call a lady told me to book a fast track appointment and take a self composed cancellation letter with me to the appointment along with the other required docs/forms. The cancellation letter has to contain the PEX reference number of the application you wish to cancel it and a brief explanation as to why you’re cancelling.
You are in the same position as me, we have the advantage that it’s easier to cancel because we lost our passports and haven’t got to wait for documents back in the post. I think other people that do standard renewal have trouble waiting for documents back etc.
It’s totally up to you because if you don’t fly until mid April and you’re at the printing stage I would be shocked if you don’t get it in time. However if you want to cancel and pay an extra 140ish just to be sure the option is there. The only thing I would say is appointments at Liverpool office are running out quick by the looks of things. So if you do want to go down that road, I’d hurry things up.
Best of luck
lauraf1991 thanks for your advice and help. My ticket #9252 explains what I was told tonight. I still admit I’m slightly confused and sceptical about the cancellation process. At present based on the agents advice I have an appointment at Liverpool centre on the 17th but my current application hasn’t been cancelled. I’m going to ring another agent tomorrow because I need to find out if I have to cancel immediately or if as the agent says I can take that letter to my appointment.
I’m terrified of the idea of cancelling by post whether it be tomorrow or at the appointment my god I’m taking that letter in by hand.
I hope I haven’t been misguided by the agent as I have a lot riding on making this flight on the 26th March.
warrennorton21 – Thank you very much, that is helpful. I hope you get your passport sorted in time. Take care.
What a complete nightmare Liverpool seems to be – I’m currently in the documents received stage awaiting the next update – 15 days into the process. I am at a loss as to why my application went to Liverpool, as I live quite near Peterborough and if Liverpool have issues you have to wonder why new applications / renewals are still being allocated to that office – but Government depts obviously don’t apply common sense!!
I can only assume there is huge demand as restrictions are eased and foreign travel becomes available again.
Luckily for me I don’t have any deadlines for travel to get the passport by mainly because I’ve just completed a over 4 month application process with the DVLA and I assumed if the Passport office is in the same state of turmoil anything can happen so not risk setting travel deadlines! DVLA were sending back documents then requesting them again, each time entering the 6-10 week for just post to be dealt with!
I really hope you guys with the deadlines approaching get things sorted sooner rather than later.
That sounds about right warrennorton21 – I think I read somebody doing something similar quite a while back. Hopefully they can sort that for you today.
Meganmc23 – You really should get your passport on time but I think it’s unlikely you’re actually at the printing stage as your application would have updated with approved before that. I was also told that my passport was at printing stage by an agent at one point. Turned out not to be true but it had entered the examination stage which was what confused them. If it’s in examination you should be about a week from an approval. You applied about 10 days after me and I am in examination and should receive my passport next week. I think for you it depends on whether you want the stress.
Jms – the longest period of time for most people is now processing which is taking between 2-3 weeks. If you skip that step you’re the lucky one.
My son’s passport has been in processing for 21 days now, an email was sent to the examiner asking what the hold up is, hopefully I hear something by the end of the week. Gov.uk have changed their timelines, first adult passport is taking 6 weeks, while all others are taking 5 weeks. My son’s first child passport will be 6 tomorrow, and I applied when the timelines were 3 weeks
oldhammer
My son’s passport arrived on 02-03-22.
I sent an escalation email on 28-02-22 to the Durham office with supporting evidence (death certificate) explaining why we needed to travel urgently.
The case was transferred from Liverpool to another office. I received a phone call from this office to confirm my son’s name and address on 01-03-22. Passport was then printed and posted. Received on 02-03-22.
lauraf1 – thank yous that’s really helpful. Although frustrating that they are potentially not being clear and honest about what stage it is at, as that doesn’t fill me full of confidence.
I am a new member to this forum, and it is really helpful seeing the timelines.
Here is my timeline:
Application type: First adult passport
Application made by: Online
Passport Office: Bootle (Liverpool)Application submitted: 23 Feb 2022
Idenitity confirmed: 24 Feb 2022
Document ent: 24 Feb 2022 (via Royal Mail Special Delivery)
Document delivered: N/A (Note: Royal mail tracker shows it’s still at Warrington mail center. However I called RM several times and all the advisor confirmed that the document was delivered but due to shear volume of Parcel delivered they couldn’t scan each item. Has anyone faced this problem?)
Document received by HMPO: Waiting
Application processing: TBC
Application approved: TBC
Passport sent: TBC
Passport received: TBC
Supporting document received: TBCI am now entering week 5 for my adult renewal.
I submitted my application on February 3rd.
Documents received on February 12th.It has taken until March 7th for the application to show as being processed. Anyone got any idea how long this stage will take? It’s holding up my visa application.
Adult Renewal Timeline below for Bootle Office:
Passport printed and sent 12:47pm on 7 March 2022
Application approved 3:33pm on 4 March 2022
Documents received 5:16pm on 25 February 2022
Application received 8:30pm on 16 February 2022
Application submitted 8:30pm on 16 February 2022Applied for Mrs First Passport as well, that is stuck on Document Received since 2nd March. Need to travel on 14th April.
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