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Iiiiincomiiiiing!!!
Passport Office: Bootle
Online application submitted: 21 February 2022
Identity verified: 22 February 2022
Documents sent: 23 February 2022
Documents delivered: 24 February 2022
Documents confirmed received by HMPO: 5 March 2022
Application approved: 11 March 2022 1:28am
Passport printed and sent: 14 March 2022 08:50am[Package + Delivery Time of 18 March 2022 appeared on the TNT tracking today, 17 March 2022. I see this bit is particularly tricky as neither HMPO or TNT can give you an update while the passport changes hands between them – so really glad this is now done!]
The lottery extends to printing, sending and delivering to apparently.
It really does seem like a lottery doesn’t it? No pattern to it – just luck of the draw it seems.
I can’t workout why an application approved a day after mine has arrived yet mine is stuck at the approved stage – clearly they aren’t processing these in order they receive the work.I was really chuffed I reached approved in 20 days, so I suppose I have to serve my penance in approved limbo now!
Well just received a call back a week later from Slough 🤷♀️ Completely useless – we applied mid February online but your countdown does not start til documents received which for us was 2 March. I asked why some sent to process after ours are approved before ours and its because apparently every one is there for a different reason but the point is they are not being done in order!!
If you have a flight or holiday booked less than 5 weeks from date your documents are logged then not much hope!
They certainly will not try to help or expedite urgent cases! If I hear you didn’t allow 10 weeks once more I will scream 😡 I asked if they were aware of all the complaints on twitter and other forums and she said they hadn’t had a lot of complaints 🤪🤪🤪🤪 looks like our holiday is ruined so cheer’s HMPO 👍My son’s first passport is still in examination, and has been for 6 days, didn’t think it took so long. Woman on phone said it is only a matter if time, but with our flight in 2.5 weeks, I am holding onto the last bit of hope that I have, and that bit of hope is fading fast.
Package + Delivery Time of 18 March 2022 appeared on the TNT tracking today, 17 March 2022.
Forgot to mention that found out about the above from checking the TNT link every few hours, not from a TNT SMS or e-mail
Forgot to mention that found out about the above from checking the TNT link every few hours, not from a TNT SMS or e-mail
What format did you enter your application number in to the tracking please? I don’t know whether you need the PEX in front, spaces between the groups of numbers, or if it makes no difference.
@ pavilion89
Anyone know the number for the Bootle office? Assuming it’s different to the Liverpool office?
Bootle is Liverpool.
@ jellyj4
What format did you enter your application number in to the tracking please? I don’t know whether you need the PEX in front, spaces between the groups of numbers, or if it makes no difference.
From the TNT tracking website:
Hi Kelso, It just turned up. It was scheduled to arrive tomorrow (18th). No signature required – just posted through the door!
No signature required – just posted through the door!
They do say on TNT passport website that if there’s a letterbox, they will post it through if there’s no one home.
Hi Everyone, thanks so much for all the updates you are posting, got me both terrified and hopeful but at the end of the day it makes the journey easier together and gave me lots of ideas what else I can do to get the passport, such as knowing that having an email confirmation about returning the supporting documents means nothing and it’s better to send a letter, which I did immediately.
Just wanted to post here a note to possibly give you some hope. I applied 23rd Feb for my child’s renewal. They got my supporting documents on 25th Feb, not marked until 14th March (after I actually called and third time I called someone actually bothered to take my details on the Advice Line). Documents received about 30 minutes later although it’s hard to say if the call made a difference or it was a coincidence after 17 days wait!
In the last three days I called (still waiting for a call back from the customer services), submitted an online enquiry (still waiting 48 hours later), send them a letter (only yesterday so they haven’t received it yet) and wrote to MP in the act of desperation (but he also hasn’t received it yet as it was after office hours last night). Holidays booked for 30th March and they have my daughter’s Polish passport on which I was hoping to travel, naively thinking they would return it first.
Anyway, received the ‘application approved’ last night (after 3 days after documents received) so feeling a bit more hopeful now. Fingers crossed 11 days will be enough to print and post the passport! So if yours is straight forward application, there is a chance it will be approved quickly.
Best of luck Everyone and thanks for sharing your journeys.
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