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Thanks! Is that using the 0300 330 0901 number? I feel every time I call it’s a different message/options given
We fly on the 14th no call either mines with Durham. Just been told by advice line my lost passport reference hasn’t pulled across hence why it’s in processing stage since 10th March. Going to Durham office can’t take the stress anymore waiting for the upgrade team to call.
@shenisedemi my sons application was in Peterborough. The processed the upgrade and Glasgow printed it for collection.
So I recieved An email from Newport passport office stating receipt for upgrade request anyone know what this means
We fly on the 19th and we got a call asking for the email with flight confirmation to be sent on Thursday last week so did that straight after the call and they advised someone would contact within 2/3 days but still nothing!! I’m so stressed as we don’t have the money to move it😞
Can someone please give me some advice. I’m waiting for my daughters passport, it was expired but also lost. I’ve been waiting since 20th March. We fly on the 22nd and I’ve emailed the passport offices to apply for an upgrade and waiting on call, I’ve been sent acknowledgment from a few of the offices stating I will be contacted in 2 working days which will be end of today. If I don’t hear should I contact/email them again. Can anyone give me anymore advice ??? I’m so desperate, we all have our passports except my daughter and although she’s 17 she’s disabled so I can not leave her behind and I wouldn’t want to
@samking afraid to say you won’t hear within two working days of applying for the upgrade. I believe they are saying two to three days before. Travel. I fly on Friday and heard on Sunday
Thank you, they know how to make us sweat don’t they! I don’t mind tho just as long as it was a guarantee I got it
Just to update, I was finally called today, just 48 hours before I travel. Passport will be delivered tomorrow. I’m very relieved but I have to say this service is a joke!
@sickofthisnonsense glad you got the call and they are being sent. where was your application being processed? Mine is at Liverpool. Has anyone had any luck with Liverpool office?
@shanisedemi have you received your passports?
@hayleylou mine was originally sent to Liverpool but transferred to Durham. I called the main customer services line every other day since requesting the upgrade and was told something different each time. I issued 3 complaints as things got progressively more confusing due to conflicting advice. I never had any issue getting connected though… chose option 8 then 3 and never had to wait long. However not sure if there’s any point speaking to them!
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