New Passport Upgrade Service!

[Tara A]

Has anyone had any joy from emailing all of the upgrade emails? We travel a week today and we keep being told we will hear something the day we call but still nothing and we applied for the upgrade 1 week ago!!

[Anna245]

We are due to fly 24th May, I sent my Adult passport off for renewal and my daughters 1st passport. I received my renewed passport and supporting documents withing 2 weeks but my daughters is still stuck on documents received!

Have made numerous calls and send 3 emails to liverpool upgrade team. Got 2 automated response, at first I thought I was reading the email wrong! But after following this thread they actually mean it when they say “we will contact within 2 working days of your travel date”.

Its a awful feeling, not knowing wheather we will receive it in time or not! You can’t even bring yourself to feel excited and there’s a possibility you may not go!

Me and Husband have decided we will pack and be ready as if we are going and start chasing them next Friday.

Do you guys think it is worth emailing any other of the passport offices or just stick to my local one (liverpool)m

[help00]

Just got hung up on after two hours of being on hold, fly tomorrow at noon and no callback – submitted my email two weeks before as told and sent multiple since with all my correct details. No idea what to do at this stage

[Tara A]

I’d try emailing again with **URGENT** in the subject box along with travel date but email all the upgrade teams!! Let us know how you get on

[LNO23]

Does anyone know when you call 0300 222 000 it’s now saying you have called an incorrect number? Is anyone else having the same problem?

[help00]

I have put urgent multiple times to Liverpool no response, complete nightmare – Thanks for your help, I have just sent an email to all the offices labelled URGENT hope someone takes pity.

[Angadsingh1]

The number is 0300 222 0000

[France22]

@Lno23. There are four 0000 not 3

[hamsha]

@angadsingh1
The never contacted me until today. They will contact one or two days before flight. Don’t stress they will make sure u get your passport in time it’s just the stress

[arnoldol]

There is a fault with the Advice Line. Temporary number is 0300 303 2845.

@Anna245 you need to contact the office which your application is being processed at. They will deal with your upgrade and can have it printed at your local office. For example, my application was being dealt with in Peterborough. They contacted me (eventually) and got it printed in Glasgow for me to pick up

[LNO23]

I have been using 4 0000 and it still saying an incorrect number my husband has tried and he is getting the same

[FrostBorne]

Please read the post attached to my profile I know your situation does not apply to Durham so I do not know if you will be successful however I do absolutely advise attempting to go to the office if its possible.

Please let me know how it goes if you can.

[help00]

Hi All,

For everyone stressed! I got my call back just now and they are printing it at my local office for pickup at 3pm – need to be at the airport in less than 24 hours. For anyone panicking, there is still hope!

Good luck to everyone!

[Tara A]

That’s brill news what did they say to you?

[hreeve3]

Congratulations @help00

[Author]

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