We’re traveling on the 29th, emailed upgrade team on 18th, got no response and the helpline couldn’t tell us much more than that they were busy. so went into the passport office to ask on the 25th. Were very helpful, said that if we didn’t hear back on 26th to come back in. So back into the office this morning, said we’d get the passport by tomorrow morning at the latest. Just got the phonecall for payment there now and picking up in the morning.
Phew! Stressful for a first child passport! Our application had been sitting in documents received status for a month