Home › Forums › General Passport Application Discussion › New Passport Upgrade Service!
Tagged: Upgrade process
- This topic has 1,652 replies, 347 voices, and was last updated 2 years, 2 months ago by utterlyfedup.
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April 28, 2022 at 4:06 pm #13563ShouqParticipant
Finally got call from Durham office today and passport now printed. Picking it tomorrow first thing 😀
good luck to everyone waiting…
April 28, 2022 at 4:08 pm #13564foxtrotladyParticipantShouq when do you fly?
Well done!
Please keep your finger crossed for me feeling so sad!April 28, 2022 at 6:33 pm #13581ValC81ParticipantI emailed Liverpool upgrade team yesterday and have my daughter’s passport today! I applied on 2nd March and fly next week. I think the lady I spoke to picked it up really quickly because they’d asked for extra documentation that it turns out they didn’t need so it should have been processed weeks ago – she even waived the fee. I put the reference number and the flight date in the subject line and attached proof of our flight.
April 28, 2022 at 7:19 pm #13585Andrew0510ParticipantThis doesn’t make sense anymore. May I ask was that your child’s first passport?
Pleased for you all don’t get wrong but having applied 17th Feb and meant to be travelling 3rd May I’m getting no where.
April 28, 2022 at 8:38 pm #13590HL85ParticipantA positive upgrade story (fingers crossed for you all still waiting). We applied for our upgrade on Friday via the Belfast team and after an anxious wait, we received a phone call yesterday (Wednesday) to say the upgrade could go ahead with a fee of £96. Rather than risking delivery, we asked to collect from Liverpool today. We applied on 17th Feb and fly on the 4th May and it was for our Son’s first passport. I’m not sure how they order these things as should be date of travel order surely? But people who travel before us don’t seem to have their passports yet. Sadly I think it’s luck of the draw, as we applied 10 weeks ago but know people who have applied after us and received in 3 weeks which isn’t fair at all but we’re just pleased to finally have it. Good luck everyone!
April 29, 2022 at 12:46 am #13597foxtrotladyParticipantStill waiting for upgrade we are supposed to fly Sunday 1st makes no sense as told those flying first will be dealt with first but I have seen so many people getting up grades from Durham which is where our application is and the don’t fly till next week! So unfair!
April 29, 2022 at 3:26 am #13598siddiqa87Participant@foxtrot lady
I really hope they call you today and you get to pick it up.
Please update if you do manage to get the passport. 🙁 feeling so upset for you. I hope we get ours before our flight!
April 29, 2022 at 8:16 am #13605zfei.lowParticipantDoes anyone know can first adult passport be upgraded? Anyone here applied for first adult and get upgraded? Will be flying out on the 14th so not sure should I email upgrade team or cancel the holidays?
April 29, 2022 at 9:08 am #1360712weekswaitingParticipantHas anyone booked some cheap flights to speed this up? We are travelling on 29th May but am worried that the passport won’t be done with the 2 week upgrade when we apply. Do they check the dates the flights are booked? It’s so stressful we’ve waited so long I’m really not hopeful the upgrade will work as I don’t know what the hold up is and neither are the contact centre.
April 29, 2022 at 9:09 am #1360812weekswaitingParticipantAny luck today?
April 29, 2022 at 10:02 am #13610amber9514ParticipantDoes anyone have a direct number for the processing team? I waited over an hour to speak to someone, she tried to put me through to the processing team but it cut me off 😩 I’ve been using 01633 285419 to get through. I can start my daughters upgrade from today and I’m so worried now I won’t get through to anyone 🤦♀️
April 29, 2022 at 10:06 am #13611Blackhall96Participant@Amber9514 I don’t think there is a direct number, or at least I haven’t seen them give it out to anyone.
I rnag yesterday and was given an email address only and told that I should use thatIf you know where the passport application is then the email is “Location’UpgradeTeam@hmpo.gov.uk
So for example, mine was PeterboroughUpgradeTeam@hmpo.gov.ukYou have to include your date of travel in the subject box and attach evidence, form what I’ve gathered, they don’t reply until a few days before, very stressful, but worth a go.
The number you’ve been using, are they helpful when you get through?
April 29, 2022 at 10:39 am #13612restlesskidParticipantPassport was sitting in processing for weeks, though f this, booked a cheap flight for next week, got in touch with upgrade team earlier this week, passport arrived today, best £7.99 I’ve spent, can sleep easy now.
April 29, 2022 at 10:41 am #13614restlesskidParticipantPassport was sitting in processing for weeks, thought f this, booked a cheap flight for next week, got in touch with upgrade team earlier this week, passport arrived today, best £7.99 I’ve spent, can sleep easy now. Plus I didn’t get asked for the upgrade fee, result.
April 29, 2022 at 10:55 am #13616waitingwaitingforpassportParticipant@restlesskid what office called you? I fly Sunday and still haven’t heard
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