Newport

[baynton01]

@annies how did you contact your local MP please? I’ve sent an email but wondered if there is another way
Thanks

[mrsmc]

newport are apparently currently processing the 23rd march

[Cariad94]

Oooh, that’s the date I applied. Will let you know if I hear anything today or tomorrow

[mrsmc]

we are the 24th, fingers crossed

[Shellyjane]

Will update when it moves.

Application Submitted – 01/04/2022
Ask Someone to Confirm your Identity – 01/04/2022
Email sent to person confirming your identity – 02/04/2022
Identity details received – 03/04/2022
Application being processed – 08/04/2022

[Cariad94]

Anyone had any joy with Newport recently? Mine went into processing on 30th March, just wondering how long they’re taking

[jgreenidge85]

Hi, has anyone had any success with Newport office, they have had my application for over 10 weeks now? has anyone had any successful upgrades?

[Cariad94]

Doesn’t seem to be many of us at Newport! I’ve been waiting 5 weeks for a lost passport. What seems to be your hold up?

[jgreenidge85]

APPLIED ON THE 28/2/22 RENEWAL/NAMECHANGE
DOCUMENTS SENT ON THE 28/2/22
SIGNED FOR ON THE 4/3/22
SCANNED ON THE SYSTEM ON THE 29/4/22
BEEN IN PRCOESSING EVER SINCE

IT ORIGINALY WENT TO THE BOTTLE OFFICE BUT WAS SENT TO NEWPORT AS THEY HAD SHORTAGES.

EVERY ADVISOR I GET IS EITHER HELPFUL OR NOT BUT THEY ALL CANT DO ANYTHING BUT LEAVE MESSAGES.

THEY ALL SAY YOU CAN UPGRADE TWO WEEKS BEFORE TRAVEL AT A COST, BUT TODAY THE LADY SAID THERE WOULD BE NO COST AS THEY HAD HAD IT FOR A LONGTIME, BUT I CANT REQUEST UNTIL 2 WEEKS BEFORE TRAVEL.

[Cariad94]

Surely you can push for it to be expedited now as they’ve had it so long? I would keep emailing them asking them to prioritise due to the length of time you’ve been waiting

[jgreenidge85]

TRUST ME I HAVE RANG THEM ALMOST EVERY DAY FOR THE PAST WEEK, THEY HAVE ASKED A MANAGER AT THE NEWPORT OFFICE TO CALL ME, IF I DONT GETA REPLY TODAY I WILL CALL AGAIN. DO YOU HAVE AN EMAIL ADDRESS?

[Cariad94]

Only the ‘contact us’ form via the website. Good luck! Let us know how you get on

[Panda24]

Hi my childs renewal passport has been stuck in Newport processing since 22nd March. With all the bank holidays coming up I am beginning to loose hope that it will be returned to us in time.Has anyone had any luck with the upgrade option 2 weeks before travel? Thanks

[anngeorge]

Here’s my timeline for an adult passport renewal sent to Newport. I had only sent my old passport on the 21st of April as I needed it for my Easter holiday. We returned on the 20th of April.

Passport printed 1:11pm on 4 May 2022
Application approved 3:50pm on 3 May 2022
Documents received 12:39pm on 29 April 2022
Delayed to send old passport due to needing it for Easter holiday abroad. Passport only sent on the 21st of April
Application received 6:25pm on 9 April 2022
Application submitted 6:25pm on 9 April 2022

Fingers crossed it is delivered soon

• This reply was modified 2 years, 6 months ago by anngeorge.
• This reply was modified 2 years, 6 months ago by anngeorge.

[FSH123]

Just had a child renewal from the Newport office completed/delivered in 15 days
applied online 26.4, documents sent on 29th April – new passport received today.

Was a standard renewal, communication and service from the office was excellent.

I was a bit stressed with the horror stories in the press, but they seem to be doing a great job at present.

[Author]

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