Newport

[swm1982]

Hi Panda24,
Have you had any movement on your childs passport renewal that was stuck in process? My daughters has just moved to “in process” and very worried about the wait from here 🙁

[Panda24]

Hiswm1982,

Thankfully the passport has now been received.I emailed Newport upgrade team directly proof of our travel and called constantly. I don’t know if it was coincidental or not but the passport went from being in processing for nearly 8 weeks to being received within a week Its so stressful. T seems that more recently sent passports are being actioned much quicker than those stuck on processing from March and often longer.

Hope your arrives very aoon

[swm1982]

Thanks for the reply Panda24, fingers crossed my daughters doesn’t fall into the same black hole that other people have experienced. I’m glad you got yours sorted and have a stress free holiday

[mal786]

My daughters first child passport was at Newport and took 4weeks.

Application approved 12:23pm on 19 May 2022
Documents received 10:58am on 3 May 2022
Application received 9:08pm on 20 April 2022
Identity details received 9:08pm on 20 April 2022
Email sent to person confirming your identity 7:17pm on 19 April 2022
Ask someone to confirm your identity 7:11pm on 19 April 2022
Application submitted 7:11pm on 19 April 2022

[swm1982]

Hi,
Does anybody know what the current time frame is in Newport for passports at the “processing” stage at Newport? Has anybody moved past this stage without having to chase / escalate 2 weeks before they travel?

[damnstudents]

Hi all – been following the forum so think only fair to share my experience. Was dreading it but for an adult renewal it’s been completely painless.

Firstly I paid around £12 and had my photos taken at Max Spielmann to reduce the chance of a kickback for shadows etc and then I applied late in the evening. I sent my old passport first class signed and it was signed for 2 days later on the 13th.

I have had notification that my passport has been printed today – exactly 14 days after my application.

Application history
StatusDate
Passport printed 1:32pm on 24 May 2022
Application approved 12:51am on 21 May 2022
Documents received 1:38pm on 19 May 2022
Application received 8:37pm on 10 May 2022
Application submitted 8:37pm on 10 May 2022

I sent my daughters on the same day to the Peterborough office and it has only been updated to ‘documents received’ today.

[gi81]

I also used a photo taken at Max Spielman for my son’s renewal, sent to Newport, but it’s been stuck on the “documents received” stage for a month now.

Application history
Documents received 9:35am on 25 April 2022
Application received 5:49pm on 12 April 2022
Identity details received 5:48pm on 12 April 2022
Email sent to person confirming your identity 3:26pm on 11 April 2022
Ask someone to confirm your identity 3:24pm on 11 April 2022
Application submitted 3:24pm on 11 April 2022

I also submitted my own renewal and my daughter’s renewal on the same date – they both went to Liverpool, I received my new passport on 30th April, and my daughter received hers on 19th May.

There seems to be quite a bit of luck involved, which is frustrating.

[gi81]

And as if by magic:

Application approved 8:27pm on 24 May 2022

So relieved. Good luck everyone.

[swm1982]

For anyone stuck in “processing” in Newport, here is my timeline to put some minds at ease. I did do a web chat today, and it was approved 45 mins later:

Application history
StatusDate
Application approved 2:45pm on 25 May 2022
Application being processed 11:15am on 11 May 2022
Documents received 10:10am on 5 May 2022
Application received 9:13pm on 27 April 2022
Identity details received 9:12pm on 27 April 2022
Email sent to person confirming your identity 9:03pm on 27 April 2022
Email sent to person confirming your identity 8:16pm on 27 April 2022
Ask someone to confirm your identity 8:12pm on 27 April 2022
Application submitted 8:12pm on 27 April 2022

[Danny2022]

Did you contact them or had it just happened itself?, I was the same as you applied for 3, mine went to Liverpool and took 13 days to arrive, one of my kids went over to belfast and took 12 but the newport one is just sat at documents received!, if they are struggling they shouldn’t still be sending them there

[swm1982]

I contacted them using online chat, they told me it was still processing and was with an examiner. They said it shouldn’t be too long.. 45 mins later all done

[gi81]

I didn’t contact them as it’s still more than two weeks to our flight date.

However, about 2 hours before it went to “application approved”, I clicked on the “Fill in a survey about this service” button that appears when you view the current status of your application (after you enter your PEX number). I gave some feedback on the inconsistency in approval times, and 2 hours later it was approved.

Now, the same thing happened with my daughter’s application – I gave some feedback (via her application) and it was approved less than a day later. At the time I just put that down to coincidence, but then yesterday I saw others mention it happening to them on facebook groups so I thought I’d try it out with my son’s application (nothing to lose), and like I say it was approved 2 hours later. I’m not sure though – plenty of others said it didn’t work for them on the facebook groups, and with the amount of people waiting it’s going to happen by chance for some, but it’s worth a shot anyway I guess. (I didn’t enter my email address at the end of the survey, so that isn’t needed).

[hannahg]

Has anyone just turned up to the passport office to get theirs sorted that day? I need to fly with work this coming sunday for business critical reasons and because it’s under 6 weeks the upgrade team won’t push it through. I’m pretty desperate here so hoping this might get flagged as an emergency

[emmabro]

Hi, has anyone gone to the Newport passport office without an appointment? And what was your experience?

I am reading on different forums that some people have had success with this at other passport offices.

We travel next Tuesday 31st, but have not had any luck in getting an upgrade on my child’s first passport. Feeling quite desperate now.

[Biscuits]

I applied for my Son’s child renewal. The documents were received by them on 29th April so didn’t take too long to show. I’m not sure why it went into processing but after that it took 2 weeks to be approved.

Passport printed 10:01am on 27 May 2022
Application approved 9:49am on 25 May 2022
Application being processed 12:01pm on 11 May 2022
Documents received 2:03pm on 4 May 2022
Application received 10:06pm on 27 April 2022
Identity details received 10:06pm on 27 April 2022
Email sent to person confirming your identity 8:54pm on 27 April 2022
Ask someone to confirm your identity 8:48pm on 27 April 2022
Application submitted 8:48pm on 27 April 2022

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