Newport

[kiki1984]

My daughters passport arrived today. Seems a bit of hit and miss on timescales as looked like a number submitted theirs after means got them before. Anyway, here’s my timescales.
Passport printed 3:43am on 27 May 2022
Application approved 10:29am on 25 May 2022
Application being processed 10:51am on 6 May 2022
Documents received 1:27pm on 30 April 2022
Application received 9:00pm on 26 April 2022
Application submitted 8:59pm on 26 April 2022

[Shellyjane]

Mine hasn’t moved since the 8th of April, I have emailed three times and spoken to someone twice and they just keep saying I can upgrade two weeks before we are due to go, which is in 2 weeks time. I am so stressed I feel sick, I am tempted to just postpone the holiday. We had 13 weeks to go when I applied it’s an absolute joke.

Application Submitted – 01/04/2022
Ask Someone to Confirm your Identity – 01/04/2022
Email sent to person confirming your identity – 02/04/2022
Identity details received – 03/04/2022
Application being processed – 08/04/2022

[NS2022]

Hi gi81

Thanks so much for this tip. I did this last night out of desperation and if I’m honest not really expecting it to work, but woke up this morning to ‘application approved!’

• This reply was modified 2 years, 5 months ago by NS2022.

[NoobSlayer86]

Here is an indication of Newport processing times for applications from the start of May

Application history

Application approved 7:35am on 4 June 2022
Application being processed 2:01pm on 24 May 2022
Documents received 7:36pm on 12 May 2022 (they actually arrived there on 4th May according to Royal Mail)
Application received 8:31pm on 2 May 2022
Application submitted 8:31pm on 2 May 2022

No idea how long it is supposed to take from application approved to getting the passport? Flight is 2 weeks 5 days away with an alternative one 3 weeks today.

[swm1982]

From my experience with Newport, passport was printed 2 days after approval and delivered 2 days after being printed

[Harlem]

Newport renewal update.

Applied 31st March(10wks ago)
Docs received 1st April
Processing 7th April(9wks ago)

Nothing since 7/4 till yesterday 8/6.

In one day……
Approved 9am sent to printing couple hours later…told will notify when sending.
Didn’t BUT
In my hand 24 hrs later am almost in shock….
Will add did pay for fast postage at start but after looking at processing stage for 9 week couple days faster posting was not my or most people’s main concern.
Hopefully things are catching up at least as felt like was bottom of some buried pile that other newer applications were being dealt with sooner.

[NoobSlayer86]

Yeah it looks like the newer applications are being dealt with quicker for some reason. The royal mail delivered my old passport to Newport on 4th May, TNT have texted me today (10th June) to say my passport is being delivered today. So, my wait for an Adult renewal was 5 weeks 1 day

Application history
StatusDate
Passport printed 4:52pm on 7 June 2022
Application approved 7:35am on 4 June 2022
Application being processed 2:01pm on 24 May 2022
Documents received 7:36pm on 12 May 2022
Application received 8:31pm on 2 May 2022
Application submitted 8:31pm on 2 May 2022

[smanek271]

Hello.. I sent in my application from Tanzania in March.. it is now June and application is still being processed. This is for an adult renewal. Is there an email address that I can write to or phone number that can actually allow me to speak to a human instead of getting an automated reply? Please help as I’m due to travel in 3 weeks!!!

[swm1982]

Hi smanek271

I’d genuinely recommend using the web chat if you can get through to someone, it may take a few hours of trying and you need to be quick when someone is available to speak to, but I did it and it worked. I was told on the chat that it was with an examiner, but less than an hour after the chat it moved to approved and I got the passport less than a week later.

[NS2022]

This is the number for the progress team. I hope it helps! 0300 105 0850

[smanek271]

Thank you swm1982 and NS2022

[Baggie82]

I’ve been stuck at documents received since the 16th May, I think this is beyond ridiculous as I know people who applied after me and have their passports already, this is a renewal by the way. I’ve tried the webchat and tried the old survey trick, but to no avail. If anybody has any other advice it would be greatly appreciated.

Documents received 1:57pm on 16 May 2022
Application received 8:11pm on 2 May 2022
Application submitted 8:10pm on 2 May 2022

[lyndabarbs]

My daughters renewal
Applied online 6/5
My id verifying had issues with the system so had to get someone else to do that that was completed 16/5 docs sent special delivery to Newport signed for by Graham on 18/5.
System was updated 31/5 to say documents received.
Nothing since then, tried emailing/calling.

[Andy Anderson]

Type of Application:
Adult Passport Renewal

Passport Office:
Newport

Submission Date:
2022-12-20

Date Received:
2022-12-30

Overall Experience:
5 Star – Very Easy

[Andy Anderson]

Type of Application:
Adult Passport Renewal

Passport Office:
Newport

Submission Date:
2022-12-17

Date Received:
2022-12-23

Overall Experience:
5 Star – Very Easy

Comments:
The longest wait was for Royal Mail to return my old passport. Once it had been received, my new passport arrived within 3 days (not 10 weeks as published on the .gov website…)

[Author]

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