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Application done online 26th of April and sent my old passport off prior to bank holiday so that would of held up the receiving of documents. Also had to get someone to confirm my identity but all in all, tonight it was approved!! Details below.
Application approved – 8:20pm on 17 May 2022
Identity details received – 7:48pm on 17 May 2022
Email sent to person confirming your identity – 9:27am on 17 May 2022
Ask someone to confirm your identity – 9:18am on 17 May 2022
Documents received – 8:16pm on 12 May 2022
Application received – 4:44pm on 26 April 2022
Application submitted – 4:44pm on 26 April 2022A little hope for these waiting. A long time stuck waiting for documents to be acknowledged as received but once that happened it flew through. 25 day total.
Child renewal – passport received yesterday – 17/5/2022
Passport printed. 8:45am on 16 May 2022
Application approved. 8:51pm on 12 May 2022
Documents received. 3:01pm on 10 May 2022
Application received. 1:34pm on 23 April 2022
Identity details received. 1:33pm on 23 April 2022
Email sent to person confirming your identity. 11:57am on 23 April 2022
Ask someone to confirm your identity 11:46am on 23 April 2022
Application submitted 11:46am on 23 April 2022Applied 31st March 2022 for a Lost & Expired Passport
Lost Confirmed and Cancelled 7th April 2020
Phoned up yesterday to find out which office it was at
Peterborough
No Update – and Advisor on Webchat said we might be looking at going down the Fast Track route for an extra feeApplication history
Application being processed 3:55pm on 7 April 2022
Identity details received 12:02pm on 31 March 2022
Email sent to person confirming your identity 11:50am on 31 March 2022
Ask someone to confirm your identity 11:44am on 31 March 2022
Application submitted 11:44am on 31 March 2022Good Morning!!! anyone that’s traveling soon has heard anything from upgrade team? I am going in 10 days and still nothing. Calling is a waste of time as they keep telling me I just have to wait for the upgrade team call
What an absolute mess.
I applied on the 26th of April, sent my documents the same day, payment for the renewal was also taken on the same day. I had confirmation on the tracker that they had received my documents on the 10th of May. I have since been calling the line every day trying to get help in expediting my application as I am due to fly and start a new job on the 24th of May. I have been told various conflicting things from different customer support advisors, given incorrect email addresses to send information to and have been chasing this around every hour since.
They now say the last update they can see on my application is that it was received on the 13th of May and has no documents attached to the case. I honestly do not know what to do as I am not only going to lose out on travel expenses but also a job and my residency meaning I am totally stranded. Does anyone have any email addresses or telephone numbers that I can try?
@danw5353 did you email the upgrade team with your proof of flight (airline confirmation) ? That’s what apparently you have to do to hopefully get a call back! but dont expect an email back from them!
Do you have the email address Marand? I have been given so many different email addresses, telephone numbers and conflicting bits of information that its just delayed the whole thing closer and closer to the time of my flight to the point where I am not even sure if they can help me anymore.
I sent my old passport off with Royal Mail using signature delivery last week. I just checked the tracking on the website and it says that my passport was sent to the travel lodge opposite the passport office. Could this be a mistake on the tracking website or did Royal Mail mess up my delivery.
UPDATE:
passport received today, it was printed yesterday at 2am. I didnt expect such a quick delivery.Also does anyone know how to log out of here? I can’t find a log out button.
Hi I’ve been following this site for a little while as I have recently renewed my own passport, sent to Peterborough:
Application history
StatusDate
Documents received 1:37pm on 19 May 2022
Application received 4:42pm on 6 May 2022
Application submitted 4:42pm on 6 May 2022Glad it’s finally showing passport received as I’d sent special delivery on 6th May – feels like a long time for it just to be opened, appreciate they are busy though.
Just thought I’d add my info as it’s a May one and will update when it’s progressed through, I am meant to be going on holiday in August so think it should all be ok.
I applied for first passport on 11th April, live in Peterborough so sent docs there the next day guaranteed.. tracker updated for docs received 5 week later on 16th May, now moved to ‘processing application’on 18th May, May be panicking early but due to fly on 1st July and am a bridesmaid for best friend – how long is average processing recently? Also the ‘upgrade’ for if fly in 2 weeks – is this possible with first passport or just renewals?
Thanks 🙂
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