Hi, I’m in ‘processing’ since 7April.
When I rang last week passport agent said that 10weeks count from processing, but I rang today, (taking the ‘Anything else’ option,) to confirm which is the correct way to count the weeks. I am in my 9th week, she said.
I got through in about 3 minutes, today by dial the 0300 222 0000 and option 8 and then option 3 .
Agent arrange a ‘call back’ for me as I need a passport for work. hopefully someone will ring me next few days.