Hi All,
Use the webchat service! my application moved from ‘identity details received’ to ‘processing’ the same day.
Also, on the webchat ask them which office your application has been assigned to, mine is current at Peterborough.
If it gets to 2 weeks before you fly and it has not been approved or sent call them and request to upgrade to fast track or premium (fast track £67, premium £102).
I’m hoping mine is not stuck in processing for too long. :/
Best wishes,
Rosina