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Hi all. Just by way of a background, mine and my wife’s passports were stolen in San Francisco. We cancelled them straight away and travelled back the the UK on emergency passports. We then submitted an application for a replacement passport, and under the advice of one of the customer service team we posted off our birth certificates, proof of passports being stolen and proof of us travelling back to the US early next month, to the Newport Passport Office.
Our applications are still stuck on ‘Identity Details Received’ for the past two weeks and we can’t upgrade as we aren’t on the system yet. Does anyone have any idea what avenue to go down now? Does anyone have the email addresses for the passport offices? We keep being told we will get a call back in 24hrs, but days pass and still nothing. Any help would be more than appreciated!
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