Stuck in Documents received

[Hugh74]

Having to renew both our children’s passports

Application submitted 9th April
Was updated to Document Received 26th April even though tracking said it was delivered much earlier.
So still stuck in Documents Received since 26th April
We’re going on holiday July but I need to pay the balance by Wednesday but now tempted to just cancel. Losing deposit far better than losing the entire cost. Tried calling Jet2 but impossible to try and get through. I can cancel via webpage so seems the sensible option just now

• This topic was modified 2 years, 6 months ago by Hugh74.
• This topic was modified 2 years, 6 months ago by Hugh74.

[France22]

Hi Hugh74
I’m similar timeline to you and go end May. Think you have to calculate cost of upgrades possibly £150 for both against cost of deposit. Think you have a good chance by July. News is saying if over 10 weeks free upgrades.

[Hugh74]

Thanks. Yeah just worried as I read on another post that the 10 week countdown only starts from ‘Documents Received’ which for me gives me 11 weeks till we go which is a bit fine.

[Author]

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