Old passport was at Liverpool. Peterborough contacted Liverpool to get it sorted. You can go to your nearest office. The staff work their way down the queue to see what your issue is! Very helpful and willing to help.
There is a great facebook group thats so helpful – Passport chaos 2022
If i hadn’t of joined that facebook group i would not have the balls to go down the passport office without an appointment and won’t be sitting in the airport now and would be £1000 out of pocket!