Passport applications submitted at the end of March for my son and daughter. Daughter’s was approved in 12 days. Son’s still is not. HMPO wrote to me on 3rd June to make a payment. I’ve been calling every day since then to make the payment. Every time I call nobody is can take the payment as they are working from home and they arrange for someone to call back within 48 hours to take the payment but they never do. Nobody who answers their phones can take a payment and nobody ever calls back!
I keep telling HMPO that they have had my children’s passport applications since the end of March, that they processed my daughter’s in 12 days but they still have my son’s and my kids are due to travel on 23rd June.
Any help or advice?