[AD191]

Good morning all,
I have read this forum regularly over the last 2 weeks, thank you for all of the information, it has been hugely useful and a big comfort.
We booked a holiday pre Covid and had to get a child’s passport renewed. Our travel date is 31st July.
We got very polite but firm push back from the PP office up until we were 2 weeks away from travel at which point it all completely changed gear and was resolved immediately.
Stay calm everyone, if you can prove you are travelling within 2 weeks they really do get these things processed as fast as possible.
Good luck.
Below is our timeline.
Application approved 10:05am on 18 July 2020
Got call back from PP office to confirm details and state passport would be approved and sent this week. 09.35am 18 July 2020
Email from PP office requesting proof of travel 09.25am 18 July 2020
Called PP office 9.15am 17 July 2020 – spoke to team, explained date of travel. Very polite member of staff took details and escalated the application
Application being processed 6:01pm on 16 July 2020
Reply to DM on twitter – 3.51pm 15 July 2020. Very polite but stated nothing could be escalated until we were 2 weeks from travel
DM’d on Twitter 9.25am 15 July 2020
Documents received 1:24pm on 9 July 2020
DM’d on Twitter 12.19pm 9 July 2020
Documents signed for at Durham PP office 07.04am on 1 July 2020
Application received 6:48pm on 29 June 2020
Identity details received 6:47pm on 29 June 2020
Email sent to person confirming your identity 6:30pm on 29 June 2020
Ask someone to confirm your identity 6:27pm on 29 June 2020
Application submitted 6:27pm on 29 June 2020

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